Pravni pogoji / General Terms


1. INTRODUCTORY PROVISIONS
With these General Terms of Use for the OneCharge Web and Mobile Application (hereinafter: the General Terms), Petrol determines the obligations, rights and terms of use for the OneCharge Application.
These General Terms apply to the use of both the Web Application and the OneCharge Mobile Application, unless otherwise stated in the text of individual articles.
These General Terms apply to any upgrades and/or new versions and/or any other changes to the OneCharge Application.
The contents concerning the use of the Petrol Club Payment Card are governed by the respective General Terms, which supplement these General Terms.

2. DEFINITIONS
The individual terms used in these General Terms have the following meanings:
Petrol - PETROL d.d., Ljubljana, Dunajska cesta 50, 1000 Ljubljana, registration number 5025796000 and/or its parent, subsidiary or other affiliated companies,
OneCharge Application – OneCharge Web or Mobile Application.

Registration means only the first entry in the database, where the User enters the required information according to the type of registration, gives consent to these General Terms and the related processing of personal data and subsequently confirms the e-mail address used.

OneCharge Application Users can be adult consumers and consumers with full capacity to contract, i.e. natural persons, in particular: Petrol Club Loyalty Payment Card holders and all other natural persons who register for the use of the OneCharge Application and anonymous users of the OneCharge Application.

An anonymous user of the OneCharge application is a user who uses the web version of the OneCharge app without completing the registration process but still meets the other conditions for use as defined by the issuer.
Smartphone or Tablet for the purposes of these General Terms means a device that enables the installation and operation of advanced applications not normally supported by conventional phones. Smartphones or tablets provide more advanced Internet access, multitasking, connectivity and the ability to use advanced features.
The OneCharge Web Application is a web application that can be accessed via a web browser on a smartphone or tablet.
The OneCharge Mobile Application is a mobile application that the User installs on their smartphone or tablet.
Logging in means entering the OneCharge Application with the username and password provided during the registration process. Logging in means also that all the necessary information is already entered in the database, and that the User's e-mail address is already confirmed. For each further insight into the transactions, only an email address and password must be entered in the Application. The User can subsequently change the password.
Online or Mobile Stores are a digital application distribution method designed to provide or install software applications for Users and to allow mobile applications to be downloaded to smartphones.
The price list is a separate document in physical or electronic form that defines the prices of the charging service on the charging infrastructure set by Petrol and/or the prices related to the provision of this service and is published on the website, but can also be displayed in physical form on the charging infrastructure.
When using the OneCharge application, in particular the start and execution of charging, the User confirms that they are acquainted with and agree with the General Terms and Rules on the use of charging infrastructure and charging service published on www.petrol.si.

3. DOWNLOADING THE ONECHARGE APPLICATION

The User may download the OneCharge Application, depending on the existing smartphone, and availability through online or mobile app stores, always in the manner and under the conditions specified for the selected online mobile stores:
- Apple iOS: iTunes Store,
- Google Android: Play Store.
Using the Application is free of charge for the User, but the User is obliged to pay for the transfer of data, which is charged by the selected mobile operator through which the User connects to the World Wide Web according to its valid price list.
Data transfer via the mobile network, which is necessary for the operation of the Application, may be charged in mobile roaming according to tariff rates for the transfer of data in the foreign network in accordance with the valid price list of the mobile operator with which the User has a contract.

4. TECHNICAL REQUIREMENTS
Petrol recommends using the LTE, 3G or 2.5G network when downloading and using the Application. It is possible to download and use the OneCharge Application in 2G, however the background data between the Application and the back-end system is transferred more slowly, which can affect the responsiveness of the Application.
The OneCharge Mobile Application runs on the following operating systems: iOS (Apple) or Android (Google). Because of technical limitations of earlier versions of operating systems, certain applications are unavailable, functionalities malfunction or functionality rendering is impossible.

5. APPLICATION FUNCTIONALITIES
The functionalities of the OneCharge Application are divided into:
- basic and
- advanced.
Basic functionalities include, but are not limited to:
- display and search for charging stations using filters,
- display of information about the charging station and the availability of connectors,
- entering and scanning the code for a faster start of charging, Advanced functionalities include, but are not limited to:
- entry of the means of payment and execution of charging.
- review of invoices and charging history on the charging infrastructure,
- adding and editing means of payment,
- saving application settings and charger search filters,
- earning loyalty points on the Petrol Club Loyalty Payment Card.

6. LOGIN AND REGISTRATION
No registration or login is required to use the basic functionalities of the OneCharge Application.
Registration and login are required to use advanced and user account-related functionalities. Upon registration, the User confirms that they have carefully read the applicable General Terms, that they agree with them and accept them in full.
Registration can only be completed in the mobile version of the OneCharge application, which the user must download to their device. During registration or later, the user can log into the application using their My Petrol account.
The required information is strictly necessary for the registration and communication in conducting business operations with the User and is marked with a message indicating that the field is mandatory. If the user does not wish to provide any of the required information during registration, they will not be able to successfully complete the registration process and, as a result, will not be able to use the OneCharge mobile application. In this case, the web version of the OneCharge application, which allows anonymous charging without registration, is more suitable for them.
The User may cancel their registration on Mobile Application by notifying the cancellation of their registration to the e-mail address: podpora.strankam@petrol.si or in writing to the address PETROL d.d., Ljubljana, Petrol Club, Dunajska 50, Ljubljana. After the final confirmation of cancellation of registration, the username will be deleted from the list of users of the OneCharge Application.

7. LIMITATION OF LIABILITY
Petrol assumes no liability, and gives no guarantees to the User for possible inactivity or inability to use the OneCharge Application but shall only endeavour to ensure smooth operation.
The OneCharge Application uses independent external services and applications to display certain functionalities. The use of these services is subject to the terms of use of the external service specified by the owner of the service or application, and Petrol assumes no liability in this regard and makes no warranties.
The OneCharge Application uses the following external services, but is not limited to: Google Maps Distance Matrix API, the Maps SDK for Android, the Maps Java Script API, the Places API, the Mobile Crash Reporting API and the Apple maps. Relevant General Terms of Google Inc. (available at: https://www.google.com/intl/en/policies/terms/, https://www.google.com/policies/privacy/) and Apple Inc. (available at: https://www.apple.com/legal/internet-services/maps/terms-en.html) apply and form an integral part of these General Terms in the part concerning the use of the given services. By using the OneCharge Application, Users are bound by the Google Inc and the Apple Inc. Terms of Service referred to in this paragraph. Petrol also has the right to use other similar services, and Users are always obliged to familiarise themselves with the terms of use of such services.
Petrol is not responsible for occasional inactivity of the OneCharge Application, possible inaccuracy of information and any damage and/or loss of income.
Petrol is not liable for any damage, e.g. arising from access to information, use of or inability to use information or any errors or deficiencies in their content. Petrol is not liable for any loss or damage that may occur due to unauthorised use of the user account or password.
Petrol assumes no responsibility for errors in the content and accuracy of the published information that may have occurred due to time mismatches, typing errors or other unforeseen causes. Petrol is not responsible for the form and content of information obtained through non-Petrol web links.
Petrol is not responsible for any errors or damage resulting from the transmission of incorrect information and/or other activity of the User, e.g. when registering or logging in to the OneCharge Application.
Petrol also reserves the right to change, add or remove content posted to the OneCharge Application at any time, without prior notice. All Users make use of all published content at their own risk, including the need to properly protect data on their smartphone or tablet.

8. UPGRADES AND NEW VERSIONS OF THE PORTAL AND MY PETROL APPLICATION
Due to technical or functional upgrades of the OneCharge Application, Petrol reserves the right to publish a new version of the OneCharge Application. The User will be notified of a new version of the OneCharge Application, either via the Application itself or via the store from which the OneCharge Application was downloaded; or the Application will be updated automatically on the smartphone.

9. PROCESSING OF PERSONAL DATA
Petrol processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: the General Data Protection Regulation) and national rules on personal data protection.

Types of personal data, the basis and purpose of processing
To use the OneCharge Application, the User must provide Petrol with their personal information: first and last name, e-mail address, address of residence, including country and mobile phone number. The User can register as an anonymous user. In this case, the User only provides Petrol with an e-mail address.
Petrol will process the above information for:
- Contacting the User for the smooth use of the goods or services subject to these General Terms;
- Provision of goods or services subject to these General Terms and the conclusion of a contract with the User and optimising the offer;
- Complaint handling;
- The User's registration;
- The execution and review of payment transactions, any inconsistencies in the execution of payments and related abuse and other breaches of these General Terms.
Petrol will process this data for other purposes, provided that the User has given written consent for other such data processing purposes:
- For profiling Users to prepare personalised offers of goods and services through the use of email, SMS, MMS, telephone or traditional post;
- For direct marketing regarding the product and service range, sales, benefits and other changes or novelties;
- For conducting market research on the quality of products and services and the need for additional products or services.

When using the OneCharge Application for the charging service, Petrol processes data on purchased quantities, goods or services rendered, payment, time and place of purchase, means of payment and benefits obtained. In the event that the individual does not give the appropriate consent for such processing, Petrol processes this data anonymously or under pseudonymisation, for the purpose of analysing and examining shopping habits, to optimise the offer and costs and to increase customer satisfaction.
Data changes
If personal data changes, the User must notify Petrol of the change within 30 days, in writing to the following address: podpora.strankam@petrol.si, via the User's request in the OneCharge Application or in writing to: Petrol, Slovenska energetska družba d.d., Dunajska cesta 50, Ljubljana.

Petrol shall take into account the change in the information provided by ordinary post within 30 days from the date of the written notification and in the case of a change of information through the OneCharge Application, immediately.

Rights of the User
The User may, at any time, request confirmation that Petrol processes their personal data and the disclosure of such personal data; They shall also have the right to receive such personal data and the right to transmit that data to another controller. The User may request the restriction of the processing of personal data, object to the processing of personal data, withdraw the consent given for various purposes of processing and request rectification, to have incomplete personal data completed or erasure of personal data. They may exercise all of these rights under the conditions and to the extent set out in Articles 15 to 22 of the General Data Protection Regulation.

Notwithstanding the exercise of the rights referred to in the preceding paragraph, personal data may be processed in the context of any other consent given and, if there is another legal basis for processing in accordance with Article 6 of the General Data Protection Regulation, within that basis.
The request for enforcement of the rights referred to in the first paragraph of this item may be fulfilled by the User by a written request sent to the address Petrol d.d., Ljubljana, Dunajska cesta 50, 1000 Ljubljana, for the attention of the DPO.

In the event of the exercise of the User's rights regarding the objection to the processing of the data, the withdrawal of consent or the request to limit the processing or erasure of personal data, which result in the prevention of notification to the User, Petrol shall prevent the notification within 15 days from the receipt of the objection or change of the User's settings; If the notification campaign was prepared before the objection was processed or the settings changed, it is possible that the User will still receive one last notification. Petrol shall ensure the exercise of other rights within the time limits required by the applicable personal data protection legislation.

Users of personal data
Petrol treats personal information with special care and prevents unauthorised access. In some cases, due to individual instances of processing not performed by PETROL individually, the User's personal data may be provided to contractors - external processors who process the data in the name, on behalf, under the instructions or under the control of PETROL (distribution partners, advertising agencies, printing companies, software owners, etc.); these are listed in more detail in the list on the website www.petrol.si/gdpr/obdelovalci-podatkov.
In addition to external processors, Petrol also provides the User's personal data to state authorities, on the basis of their reasoned written request, for the purpose of conducting a specific procedure and in cases of the request or written authorisation of the User.

Retention period for personal data
Petrol processes personal data until the purpose of the processing is fulfilled or within the limitation period for obligations that might arise from the processing of this personal data. In cases where the retention period for personal data is provided by law, Petrol retains that personal information in accordance with the law. However, personal data obtained through consent shall be kept until such consent is withdrawn.
More about the processing of personal data by PETROL can be found in the Petrol d.d. Privacy Policy, published on the website www.petrol.si/gdpr/politika-zasebnosti.

10. OBLIGATIONS OF THE USER
The User of the OneCharge Application agrees not to use the latter for unlawful purposes or purposes contrary to these General Terms. The OneCharge Application may not be used in any way that could damage, disable, overburden or harm the OneCharge Application or Petrol.
By providing any feedback and suggestions regarding the OneCharge Application to Petrol, the User warrants that they are the holder of the relevant rights or permissions, on the basis of which they may legally possess the material provided and/or other information.
In case of unauthorised use of the username or password, the User is obliged to notify Petrol thereof at podpora.strankam@petrol.si. In the event of unauthorised use and/or any other misuse of access or use of the Application by Users or third parties, and/or in case of suspected misuse of the password, Petrol has the right to take all actions and other measures it considers necessary within its own business judgment to protect its rights and interests, and/or to protect the rights and interests of customers and/or Users and/or to protect the rights and interests of any other person (in particular, but not exclusively preventing access to the OneCharge Application, etc.).

11. INTELLECTUAL PROPERTY RIGHTS
All data, images and other information on the OneCharge Application are subject to copyright and other industrial protection rights as defined by the relevant law governing the protection of copyright and industrial property rights.
By accessing the OneCharge Web Application or by downloading the OneCharge Mobile Application, the User acquires a non-transferable and non-exclusive right to use the Application, solely on their smartphone or tablet. The right of use referred to in this paragraph shall apply for non-commercial purposes only. Thus, Petrol does not transfer to the User any other material copyrights or industrial property rights, nor does it grant them the right to use any trademarks, logos or corporate identity owned or held by Petrol. The User, for example, may not make copies of the Web or Mobile OneCharge Application, install the Application on a server or other platform, lease or sub-license the OneCharge Application for its use or modify or otherwise interfere with the operation of the OneCharge Application.

12. COOKIES
As the operator of the OneCharge Web Application, Petrol uses session cookies in accordance with the applicable European and national legislation for the purposes of maintaining a user session and secure user login.

The list of cookies used by the OneCharge Web Application and more information about cookies can be found at www.petrol.si/piskotki.

13. TRANSITIONAL AND FINAL PROVISIONS
The applicable General Terms are published on the following website: https://www.petrol.si. The same shall apply to any amendments to the applicable General Terms resulting from an amended business policy of Petrol or applicable law or decisions of the competent national authorities.
Amendments to these General Terms and other changes published in accordance with this Article shall enter into force on the day of publication.
The second paragraph of this Article shall not apply to amendments of these General Terms that do not interfere with the rights and/or obligations of the Users (e.g. typos, obvious errors in the text); the latter may be eliminated by Petrol at any time, without prior notice to the Users.
It is considered that the User has been informed about the amendment as of the date of publication of the new or amended General Terms on the Petrol website.
If the User does not agree with the amended or supplemented General Terms, the User must stop using the OneCharge Application and delete the Mobile Application from their mobile phone and/or tablet.
Possible disputes shall be settled by Petrol and the User amicably. If this is not possible, the court of competent jurisdiction shall settle the dispute.
These General Terms shall enter into force on the day of publication on the website www.petrol.si.

PETROL d.d., Ljubljana, 20th of June 2025








Klepet

Pomoč in svetovanje

Klepet s svetovalcem

Pomoč in svetovanje

Zavedamo se, da je hiter in neposreden dostop do želenih informacij ključnega pomena. Prijazni in strokovno podkovani operaterji vam bodo z veseljem pomagali.

Klic

Brezplačna telefonska številka:

080 22 66

eShop brezplačna telefonska številka:

080 22 13

Klici iz tujine:

+386 14 71 45 90

Klici za pravne osebe:

+386 1 58 63 535

Energetske rešitve:
080 22 34

Elektronska pošta

Splošne informacije in podpora:

podpora.strankam@petrol.si

Spletna trgovina eShop:

eshop@petrol.si

Za podjetja:

poslovne.resitve@petrol.si

Energetske rešitve:
energetski.center@petrol.si

Video klic
Facebook sporočilo
Povej Petrolu

Pošljite sporočilo preko našega orodja Povej Petrolu.