General Terms of Use for the NA POTI Mobile Application

1.    Introductory provisions

With these General Terms of Use for the “NA POTI” Mobile Application (hereinafter: the “General Terms”), PETROL, Slovenska energetska družba, d.d., Ljubljana, Dunajska cesta 50, 1000 Ljubljana, registration no.: 5025796000, VAT ID No.: SI80267432, registered with the District Court in Ljubljana, nominal capital EUR 52,240,977.04 (hereinafter: PETROL), lays down the obligations, rights and terms of use for the “NA POTI” Mobile Application (hereinafter: the “Mobile Application”).

These General Terms apply to any upgrades and/or new versions and/or any other changes to the Mobile Application.

If the Mobile Application User wishes to use a physical or virtual Petrol Club Loyalty Card or a physical Petrol Club Loyalty Payment Card (hereinafter jointly: “PETROL Club Cards”) or a Silver Business Card (hereinafter: “Petrol Business Payment Card”), they must be the holder of one card or the other or a user of a Petrol Business Payment Card. The terms governing the use of the Petrol Club Loyalty Payment Card, the Petrol Club Loyalty Card or Silver Business Card are governed by the respective General Terms. The General Terms of Use for the Petrol Club Loyalty Card, the General Terms of Use for the Petrol Club Loyalty Payment Card and the General Terms of Use for the Petrol Business Payment Card are available at www.petrol.si and are to be taken together with these General Terms, and these General Terms supplement the General Terms of the Petrol Club Cards.

These General Terms of Use for the “NA POTI” Mobile Application are published on the website www.petrol.si.

2.    Definitions

The individual terms used in these General Terms have the following meanings:

Mobile Application Users may be natural persons aged 15 years or older, who are partially or fully capable persons.

Smartphone or Tablet for the purposes of these General Terms means a device that allows the installation and operation of advanced applications not normally supported by conventional phones. Smartphones or tablets provide more advanced internet access, multitasking, connectivity, and the ability to use advanced features.

The Mobile Application allows Users to make payments for goods/services at PETROL points of sale or to purchase certain goods/services from the PETROL range remotely. The range of goods/services that can be paid for or purchased through the Mobile Application is displayed in the Mobile Application. PETROL is the provider and holder of rights on the Mobile Application.

Registration means only the first entry in the database, where the User enters the required information, gives consent to the General Terms, and confirms familiarity with their contents. This creates their “PETROL User Account” (hereinafter: the “User Account”).

Logging in means that all the necessary information is already entered in the database, and that the User’s email address is already confirmed in the database (activated). For each further insight into the transactions, only an email address and password must be entered in the Application, and the User can subsequently change the password if so desired.

MY PETROL Portal is an online portal that provides Users with an overview of financial and card transactions and other benefits of PETROL. The General Terms of Use for the MY PETROL Portal and the Mobile Application, governing the use of the PETROL Account, are available at the following link: https://www.petrol.si/gdpr/seznam-splosnih-pogojev.

The MY PETROL Mobile Application provides Users with similar functionality to the MY PETROL Portal, in particular: account review, meter readings, meter reading reporting, benefits overview, card transactions.

Associating Business Operations is the process of associating a User Account with the customer information.

Customer Data is all data related to the contractual relationship of the customer with PETROL (electricity, natural gas, Petrol Club Loyalty Card, Petrol Club Loyalty Payment Card, eShop orders, KOEL orders, LPG orders, other personal data of the customer).

Petrol Club Member is, in accordance with the General Terms of Use for the Petrol Club Loyalty Card, a natural person who holds a valid Card, thereby collecting Golden Points, receiving other benefits, and depositing and receiving credit into their Petrol Club Account.

Petrol Club Account represents information about the Petrol Club Member on which all benefits acquired, and credit of the Petrol Club Member are credited.

Credit is money deposited or received by the holder as a benefit from the issuer on a Petrol Club Loyalty Card or a Petrol Club Loyalty Payment Card and paid with at points of sale of the issuer, as stipulated in the General Terms of Use for the Petrol Club Loyalty Card and the General Terms of Use for the Petrol Club Loyalty Payment Card.

Petrol Business Payment Card, which also includes a Silver Business Card, is a payment instrument used by customers to purchase goods and services cashless at authorised points of sale. The Card is the property of the Issuer. 

Silver Business Card is a type of Petrol Business Payment Card intended for companies to pay for fuel and the full range of goods and services at Petrol’s points of sale. It is issued in the name of the customer, i.e., a legal or natural person who carries out an economic activity and has a contract with the issuer for the use of Petrol Business Payment Cards, or in the name and surname of a User who is a person authorised by the customer to use this Business Payment Card. It is used as a payment method in the “NA POTI” Mobile Application, whereby the payment for services is determined by the terms of the card.

Online or Mobile Store is a digital application distribution method designed to provide or install software applications for Users and to allow mobile applications to be downloaded to smartphones.

Mobile Application Password allows Mobile Application login and is defined by the User.

Tokenisation (in e-commerce) – conversion or encryption of sensitive data into a secure token form. In the Mobile Application, this technical process is performed for the purpose of encrypting information of some of the available payment methods. More information is available at: https://www.bsi.si/placila-in-infrastruktura/nacionalni-svet-za-placila/e-novice/e-novice-nacionalnega-sveta-za-placila-avgust-2016/tokenizacija-narediti-vsa-karticna-placila-varnejsa.

The Payment Gateway allows payments with the most common credit and debit cards, such as MasterCard and Visa.

The mBills Mobile Wallet (hereinafter: “mBills”) is a product that enables the issuance and storage of electronic money and the provision of payment services. It is an open mobile payment platform based on a mobile wallet. The electronic money stored in the mBills Mobile Wallet is issued by MBILLS d.o.o. 

A QR Code is an optically machine-readable representation of data relating to the object to which it is bound. It can be a matrix or two-dimensional barcode (such as a QR code, EAN code or other unique identifier) used by PETROL to label goods/services at the points of sale that can be purchased through the Mobile Application.

FRESH stands for freshly prepared food and beverages, displayed in the Hip Shopping section of the Mobile Application.

3.    Technical requirements

Mobile Application download

The User may download the Mobile Application, depending on the existing smartphone or tablet and availability through online or mobile app stores, always in the manner and under the conditions specified for the selected online mobile stores:

  • Apple iOS: App Store,
  • Google Android: Google Play Store,
  • Huawei: Huawei AppGallery.

The use of the Mobile Application is free of charge for the User, but the User is obliged to pay for the transfer of data, which is charged by the selected mobile operator according to the valid price list. The download and use of applications are possible abroad with a corresponding network (roaming), but the transfer and use of data abroad charges for data transfer according to the valid price list of the selected operator for data transfer abroad.

To download and use the Mobile Application, PETROL recommends the use of a 5G, LTE or 3G network or a fixed electronic communications network. In 2.75G (Edge), downloading and using the Application is possible, but the Mobile Application takes longer to download and works slower.

The Mobile Application runs on the following operating systems: iOS 12 and above (Apple) or Android 5.0 and above (Google). Because of technical limitations of earlier versions of operating systems, certain applications are unavailable, functionalities malfunction or functionality rendering is impossible.

4.    Registration, logging in and cancellation

By registering and logging into the Mobile Application, the User can access the full functionality of the Mobile Application, as further specified in chapter “6. Use of the Application” of these General Terms. To log into the Mobile Application, the User needs a User Account, created during the registration process by entering the basic information required there (email, country, password).

By ticking the appropriate box when registering in the Mobile Application, the User confirms that they have carefully read the applicable General Terms, agree with them, and fully accept them, and by accepting the General Terms, they confirm that they have reached the age of 15 and fulfil the other conditions for the use of the Mobile Application, determined by these General Terms.

Logged in users can create a new Petrol Club Loyalty Card in the Mobile Application and thus enable additional functionalities that are only available to Petrol Club card holders. To create a Petrol Club Loyalty Card, the User must provide the following information: name, surname, country, address, mobile phone, and gender. This is followed by a validation of the entered telephone number, where the User can also skip the verification of the telephone number. To successfully create a new Petrol Club Loyalty Card, the User must also agree to the General Terms of Use for the Petrol Club Loyalty Card, published on the website www.petrol.si, thus successfully completing the process of creating a new Petrol Club Loyalty Card in the Mobile Application.

If the User already holds a Petrol Loyalty Club Card or a Petrol Club Loyalty Payment Card, they may be linked to the User Account.

By connecting their Petrol Club Loyalty Card or Petrol Club Loyalty Payment Card with the Mobile Application User Account, the User gets access to information written on their Petrol Club Loyalty Card or Petrol Club Loyalty Payment Card (number of Golden Points collected, benefits obtained, deposited credit, limit, etc.) To connect an existing Petrol Club Loyalty Card or Petrol Club Loyalty Payment Card with a User Account, the User enters the following information in the appropriate tab in the Mobile Application: name, surname, country, address, mobile phone, and gender. If the entered data match the data that PETROL already has about the cardholder, the next step is to enter the card number or scan the card code, which connects the existing Petrol Club Loyalty Card or Petrol Club Loyalty Payment Card to the Mobile Application.  

By successfully registering and logging into the Mobile Application and accepting these General Terms of Use, the User gets the opportunity to view paid invoices for purchases made via the Mobile Application, by connecting their Petrol Club Loyalty Card or Petrol Club Loyalty Payment Card or newly issued virtual Petrol Club Loyalty Cards, as well as an overview of the benefits obtained, the deposited credit and the limit of their Petrol Club Loyalty Payment Card. The required information is strictly necessary for further registration and communication in conducting business operations with a registered User as well as for other types of processing in accordance with the purpose and legal basis. In the event that the User does not wish to provide any of the required information during the User Account registration process, they will not be able to successfully complete the registration process and as a result will not be able to create a User Account and use the Mobile Application.

4.1.   Cancellation of registration or disposal of a phone/computer

In case of disposal of the User’s phone, or cancellation of the registration, the User may cancel their User Account by calling the toll-free number, 080 22 66, in writing to the address: PETROL d.d., Ljubljana, Dunajska cesta 50, 1000 Ljubljana, with the wording “cancel”, or by email to klub@petrol.si, with the wording “cancel”. Once the cancellation of the User Account is confirmed, the User Account and the virtual Petrol Club Loyalty Card will be deactivated. It is not possible to withdraw from the cancellation of the User Account, and the User can only create or register a new User Account in accordance with these General Terms.

In the event that credit remains unused when cancelling a Petrol Club Account, the User may continue to use the physical Petrol Club Loyalty Payment Card or the physical Petrol Club Loyalty Card to use the unused credit, in accordance with the General Terms of Use for the Petrol Club Loyalty Card or the General Terms of use for the Petrol Club Loyalty Payment Card.

If the User owns a virtual Petrol Club Loyalty Card that has expired, or if their physical Petrol Club Loyalty Card or Petrol Club Loyalty Payment Card has expired, the User may act in accordance with the General Terms of Use for the Petrol Club Loyalty Card or the General Terms of Use for the Petrol Club Loyalty Payment Card.

Based on the above, PETROL recommends that Users use all unused credit before the expiry of the physical or virtual Petrol Club Loyalty Card or Petrol Club Loyalty Payment Card.

If a physical or virtual Petrol Club Loyalty Card or Petrol Club Loyalty Payment Card that the User has linked to the Mobile Application expires, the Mobile Application User shall no longer be able to use the additional functionalities relating to the Petrol Club Card defined in these General Terms. In this case, the User will be able to use the Mobile Application without the benefits and additional features related to the Petrol Club Card.

5.1.    Payment methods and payment General

The User is bound by the General Terms applicable at the moment of confirmation of the purchase/placing an order. Prices of energy products, goods and services are displayed at the PETROL points of sale and in the Mobile Application. Prices are in Euros and already include value added tax, unless explicitly stated otherwise. After confirmation of the purchase, the User can no longer withdraw from the purchase, unless otherwise specified for each type of goods and/or services in these General Terms.

When purchasing goods/services using the Mobile Application, prices valid at the time of placing the order or prices valid at the time the order was received by the PETROL Information System shall apply. PETROL reserves the right to change the prices of goods and services on a daily or inter-daily basis, without prior notice to Users.

5.2.    Payment process with supported payment method

In the purchase process with the Mobile Application, the User is offered the payment method that the User last selected to purchase a particular service/goods. The User can also replace the default payment method with any other payment method available in the Mobile Application. The User may add/remove payment methods in the Mobile Application in the manner defined in Article 5.2. of these General Terms.

The User makes a purchase by selecting a payment method and by pressing the CONFIRM button confirms the order of the goods/services with an obligation to pay, by which the sales contract between PETROL and the User is deemed to be concluded. In the order CONFIRMATION step, the User can terminate the purchase and conclusion of the contract by not confirming the payment.

After confirmation of the purchase, the User can no longer withdraw from the purchase, unless otherwise specified for each type of goods and/or services in these General Terms.

Limitation of the amount of a one-time purchase or payment is tied to the approved limit of each User, as determined by the issuer of the payment instrument, in agreement with the User. If the limit of the selected payment method has been exceeded, the User will not be able to use the Mobile Application when making payments at a given point of sale. If the payment limit of the selected payment method has not yet been reached, the User will be able to settle the purchase amount through the Mobile Application, only up to the amount of the spending limit.

The User is bound by the General Terms in force at the moment of confirmation of the purchase/placing an order, using the Mobile Application.

5.3.    The process of adding and saving a supported payment card

In the menu of the Mobile Application, the User may edit and add the payment cards mentioned in Article 5.3.3 of these General Terms by entering the basic payment card information required for payment (card number, card name, card validity, CVV or CVC number). For the purpose of verifying the validity of the card, PETROL will pre-authorise the User’s payment or credit card. To add a payment or credit card, the User will be directed to their bank’s secure payment card connection channel (website or mobile application of the bank to confirm payments). In case of successful completion of the card connection process, the card is saved in the form of a token by way of tokenisation on the backend payment system. Tokenisation is mandatory if the User wants to pay for goods/services in the Mobile Application using the payment methods, except for the mBills Mobile Wallet, the Petrol Club Loyalty Payment Card and the Petrol Business Payment Card. Based on the token generated with the tokenisation, the Mobile Application can make subsequent payments without re-entering all the card data by the User and obtain basic limited card information to display data in the Application for the purpose of transparency of payment method choice. The token thus generated is unusable outside the environment of the backend payment system of the Mobile Application. All information about the User’s card and the transaction itself is stored securely on the selected payment gateway system, and PETROL does not have access to the specified information.

When a User enters payment card information in the Mobile Application, the security of the data (payment card number, security code, expiry date, etc.) is assumed by the payment gateway, as this is provided by the Drop-in Payment UI or Hosted fields technology that securely transmits all this information through an iframe system.

When adding credit and payment cards as a payment method in the Mobile Application, all steps are taken on the payment gateway page, meaning that PETROL has no contact with the credit card information and transaction associated with it. Subsequent payments with the credit card are made through the Tokenisation system, as explained above, in accordance with these General Terms. 

Depending on the User’s agreement with the issuer of the payment method, in some cases Tokenisation may not require payment confirmation or entering a security password when using the tokenised payment method, which is why PETROL recommends that Users securely protect the phones and tablets which are running the Mobile Application.

5.4.    Supported payment methods

Below are the payment methods that can be used to make a purchase through the Mobile Application and their description.

5.3.1    PETROL Club Cards

By holding a Petrol Loyalty Club Card or a Petrol Club Loyalty Payment Card, the User becomes a Petrol Club Member and thus a Petrol Club Account Holder with an account that can be linked to the Mobile Application. In this way, the User gets the opportunity to obtain the benefits from the Petrol Club’s membership that are available to Petrol Club Members defined in the General Terms of Use for the Petrol Club Loyalty Card and the General Terms of Use for the Petrol Club Loyalty Payment Card.

5.3.1.1    Petrol Club Loyalty Card

A valid Petrol Club Loyalty Card may be selected by the User for payment, provided that the User has a corresponding amount of credit in their Petrol Club Loyalty Card or associated Petrol Club Account, which must be greater than or equal to the value of the goods/services ordered.

The credit can be deposited to the User’s Petrol Club Loyalty Card by payment at the issuer’s physical point of sale.

The User may deposit credit into their Petrol Club Loyalty Card by selecting “Petrol Club” in the Mobile Applicatio