General Terms of Use for the NA POTI Mobile Application

1. Introductory provisions

With these General Terms of Use for the NA POTI Mobile Application (hereinafter: the "General Terms"), PETROL, Slovenska energetska družba, d.d., Ljubljana, Dunajska cesta 50, 1000 Ljubljana, registration no.: 5025796000, VAT ID No.: SI80267432, registered with the District Court in Ljubljana, nominal capital EUR 52,240,977.04 (hereinafter: PETROL), lays down the obligations, rights, and terms of use for the NA POTI Mobile Application (hereinafter: the "Mobile Application").

These General Terms apply to any upgrades and/or new versions, and/or any other changes to the Mobile Application.

If the Mobile Application User wishes to use a physical or virtual Petrol Club Loyalty Card or a physical Petrol Club Payment Card, they must be the holder of one card or the other (hereinafter jointly: the "Petrol Club Cards"). The terms governing the use of the Petrol Club Payment Card and the Petrol Club Loyalty Card are governed by the respective General Terms. The General Terms of Use for the Petrol Club Loyalty Card and the General Terms of Use for the Petrol Club Payment Card are available at www.petrol.si, and are to be taken together with these General Terms, and these General Terms supplement the General Terms of the Petrol Club Cards.

These General Terms of Use for the NA POTI Mobile Application are published on the website www.petrol.si.

2. Definitions

The individual terms used in these General Terms have the following meanings:

Mobile Application Users may be natural persons aged 15 years or older, who are partially or fully capable consumers.

Smartphone or Tablet for the purposes of these General Terms means a device that allows the installation and operation of advanced applications not normally supported by conventional phones. Smartphones or tablets provide more advanced Internet access, multitasking, connectivity, and the ability to use advanced features.

The Mobile Application allows Users to make payments for goods/services at PETROL points of sale, or to purchase certain goods/services from the PETROL range at a distance. The range of goods/services that can be paid for or purchased through the Mobile Application is displayed in the Mobile Application. PETROL is the provider and holder of rights on the Mobile Application.

Registration means only the first entry in the database, where the User enters the required information, gives consent to the General Terms, and confirms familiarity with their contents. This creates their "PETROL User Account" (hereinafter: the "User Account").

Logging in means that all the necessary information is already entered in the database, and that the User's e-mail address is already confirmed in the database (activated). For each further insight into the transactions, only an email address and password must be entered in the Application, and the User can subsequently change the password if so desired.

MY PETROL Portal is an online portal that provides Users with an overview of financial and card transactions, and other benefits of PETROL. The General Terms of Use for the MY PETROL Portal and the Mobile Application, governing the use of the PETROL Account, are available at the following link: https://www.petrol.si/gdpr/seznam-splosnih-pogojev.

The MY PETROL Mobile Application provides Users with similar functionality to the MY PETROL Portal, in particular; account review, meter readings, meter reading reporting, benefits overview, card transactions.

Associating Business Operations is the process of associating a User Account with the customer information.

Customer Data is all data related to the contractual relationship of the customer with PETROL (electricity, natural gas, Petrol Club Loyalty Card, Petrol Club Payment Card, eShop orders, KOEL orders, LPG orders, other personal data of the customer).

Petrol Club Member is a natural person who holds a valid Petrol Club Loyalty Card or Petrol Club Payment Card, thereby collecting Golden Points, receiving other benefits, and depositing credit into their Petrol Club Account.

Petrol Club Account represents information about the Petrol Club Member, according to the terms of each Petrol Club Loyalty Card, on which all benefits acquired and credit received by the Petrol Club Member are credited.

Online or Mobile Store is a digital application distribution method designed to provide or install software applications for Users, and to allow mobile applications to be downloaded to smartphones.

Mobile Application Password allows Mobile Application login and is defined by the User.

Tokenisation (in e-commerce) – conversion or encryption of sensitive data into a secure token form. In the Mobile Application, this technical process is performed for the purpose of encrypting information of some of the available payment methods. More information is available at: https://www.bsi.si/placila-in-infrastruktura/nacionalni-svet-za-placila/e-novice/e-novice-nacionalnega-sveta-za-placila-avgust-2016/tokenizacija-narediti-vsa-karticna-placila-varnejsa

The Payment Gateway allows payments with the most common credit and debit cards, such as MasterCard, Maestro, Visa, American Express, Diners, and PayPal.

The mBills Mobile Wallet (hereinafter: "mBills") is an electronic money programme. It is an open mobile payment platform based on a mobile wallet. The electronic money stored in the mBills Mobile Wallet is issued by MBILLS d.o.o. The mBills Petrol MASTERCARD uses the funds available in the mBills Mobile Wallet.

A QR Code is an optically machine-readable representation of data relating to the object to which it is bound. It can be a matrix or two-dimensional barcode (such as a QR code, EAN code, or other unique identifier), used by PETROL to label goods/services at the points of sale that can be purchased through the Mobile Application.

Ensuring Fire Safety - for the purchase/payment of energy products and vehicle washing, to ensure fire safety, the Mobile Application can only be used in passenger vehicles and lorries. The Mobile Application should not be used in vehicles without a cabin (e.g. motorcyclists, tractors, convertibles, cyclists, etc.), or by pedestrians. For business or fire safety reasons, PETROL may also set quantitative limits on individual refills or purchases.

FRESH stands for freshly prepared food and beverages, displayed in the Fresh section of the Mobile Application.

The Deposited Credit means that the holder of the Petrol Club Loyalty Card (virtual/physical) or the Petrol Club Payment Card can deposit funds at PETROL points of sale, and pay for goods/services visible from the Mobile Application through the Mobile Application at all PETROL points of sale. It is not possible for the User to withdraw the deposited credit (e.g. to a current account, in cash) and is therefore advised to deposit credit in the amount they are going to spend.

Limitation of the amount of a one-time purchase or payment is tied to the approved limit of each User, as determined by the issuer of the payment instrument, in agreement with the User. For energy products, PETROL may also set a quantitative limit for each purchase for fire safety reasons. If the limit of the selected payment method has been exceeded, the User will not be able to use the Mobile Application when making payments at a given point of sale. If the payment limit of the selected payment method has not yet been reached, the User will be able to settle the purchase amount through the Mobile Application, only up to the amount of the spending limit.

Mobile Application download

The User may download the Mobile Application, depending on the existing smartphone or tablet, and availability through online or mobile app stores, always in the manner and under the conditions specified for the selected online mobile stores:

  • Apple iOS: App Store,
  • Google Android: Google Play Store.

The use of the Mobile Application is free of charge for the User, but the User is obliged to pay for the transfer of data, which is charged by the selected mobile operator according to the valid price list. The download and use of applications is possible abroad with a corresponding network (roaming), but the transfer and use of data abroad charges for data transfer according to the valid price list of the selected operator for data transfer abroad.

To download and use the Mobile Application, PETROL recommends the use of an LTE or 3G network, or a fixed electronic communications network. In 2.75G (Edge), downloading and using the Application is possible, but the Mobile Application takes longer to download, and works slower.

The Mobile Application runs on the following operating systems: iOS 10 and above (Apple), or Android 5.0 and above (Google). Due to technical limitations of earlier versions of operating systems, certain applications are unavailable, functionalities malfunction, or functionality rendering is impossible.

4. Registration, logging in and cancellation

By logging in to the Mobile Application, the User can access the full functionality of the Mobile Application, as further specified in chapter "6. Use of the Application" of these General Terms. To log in to the Mobile Application, the User needs a User Account, created during the registration process by entering the basic information required there (e-mail, password, first and last name, telephone number).

By ticking the appropriate box when registering in the Mobile Application, the User confirms that they have carefully read the applicable General Terms, agree with them and fully accept them, and by accepting the General Terms, they confirm that they have reached the age of 15 and fulfil the other conditions for the use of the Mobile Application, determined by these General Terms.

If the User already holds a Petrol Loyalty Club Card or a Petrol Club Loyalty Payment Card, they may be linked to the User Account.

In order to review all of their business operations with PETROL, the User must associate their user account with information about the services they use with PETROL. Depending on the service, the User must provide PETROL with the following information:

1. In the event of associating business operations with the Petrol Club Loyalty Payment Card: the last seven digits of the card number and address of residence.
2. In the event of associating business operations with the Petrol Club Loyalty Card: card barcode number and address of residence.


In the Mobile Application, the User can request and confirm that they are assigned a virtual Petrol Club Loyalty Card and a related Petrol Club Account.

By successfully registering in the Mobile Application and accepting these General Terms, the User is given the opportunity to review payment receipts for services rendered through the Mobile Application, and to review the benefits obtained. The required information is strictly necessary for further registration and communication in conducting business operations with a registered User, and for other types of processing in accordance with the purpose and legal basis, and are marked with an asterisk or a message indicating that the field is mandatory. In the event that the User does not wish to provide any of the required information during the User Account registration process, they will not be able to successfully complete the registration process, and as a result, will not be able to create a User Account and use the Mobile Application.

4.1. Cancellation of registration or disposal of a phone/computer

In case of disposal of the User's phone, or cancellation of the registration, the User may cancel their User Account via the MY PETROL Portal, by calling the toll-free number, 080 22 66, in writing to the address; PETROL d.d., Ljubljana, Dunajska cesta 50, 1000 Ljubljana, quoting "cancel", or by email to klub@petrol.si, quoting "cancel". Once the cancellation of the User Account is confirmed, the User Account and virtual Card will be deactivated. It is not possible to withdraw from the cancellation of the User Account, and the User can only create or register a new user account in accordance with these General Terms.

In the event that credit remains unused when cancelling a Petrol Club Account, the User may continue to use the physical Petrol Club Payment Card or the physical Petrol Club Loyalty Card to use the unused credit, in accordance with the General Terms of Use for the Petrol Club Loyalty Card or the General Terms of use for the Petrol Club Payment Card.

If the User owns a virtual Petrol Club Loyalty Card that has expired, or if their physical Petrol Club Loyalty Card or Petrol Club Payment Card has expired, the User can apply for the issue of a Petrol Gift Card in the amount of the unused credit, within five years, by sending an email to klub@petrol.si, otherwise, the credit shall expire.
Based on the above, PETROL recommends that Users use all unused credit before the expiry of the physical or virtual Petrol Club Loyalty Card or the Petrol Club Payment Card.

If a physical or virtual Petrol Club Loyalty Card or Petrol Club Payment Card that the User has linked to the Mobile Application expires, the Mobile Application User shall no longer be able to use the additional functionalities relating to the Petrol Club Card defined in these General Terms. In this case, the User will be able to use the Mobile Application without the benefits and additional features related to the Petrol Club Card.

5. Payment methods and payment General

The User is bound by the General Terms applicable at the moment of confirmation of the purchase/placing an order. Prices of energy products, goods, and services are displayed at the PETROL points of sale and in the Mobile Application. Prices are in Euros and already include value added tax, unless explicitly stated otherwise. After confirmation of the purchase, the User can no longer withdraw from the purchase, unless otherwise specified for each type of goods and/or services in these General Terms.

When purchasing goods/services using the Mobile Application, prices valid at the time of placing the order, or prices valid at the time the order was received by the PETROL Information System, shall apply. PETROL reserves the right to change the prices of goods and services on a daily basis, without prior notice to Users.

5.1. Payment process with supported payment card

By default, in the purchase process with the Mobile Application, the Mobile Application shall offer the User the payment method that the User last selected to purchase a particular service/goods. The User can also replace the default payment method with any other payment method available in the Mobile Application. The User may add/remove payment methods in the Mobile Application in the manner defined in Article 5.2. of these General Terms.

The User makes a purchase by selecting a payment method and by pressing the CONFIRM button, confirms the order of the goods/services with an obligation to pay, by which the sales contract between PETROL and the User is deemed to be concluded. In the order CONFIRMATION step, the User can terminate the purchase and conclusion of the contract by pressing the corresponding button in the Application.

After confirmation of the purchase, the User can no longer withdraw from the purchase, unless otherwise specified for each type of goods and/or services in these General Terms.

The User is bound by the General Terms in force at the moment of confirmation of the purchase/placing an order, using the Mobile Application.

5.2. The process of adding and saving a supported payment card

In the process of purchasing the goods/services available in the Application, the User may add the payment cards mentioned in Article 5.3.3 of these General Terms when selecting a payment method by entering the basic payment card information required for payment (first and last name, address, card type and number, card validity, CVC number). For the purpose of verifying the validity of the card, PETROL will authorise and cancel a transaction on the payment or credit card in the amount of EUR 1.00. To add a payment or credit card, the User may be directed to their bank's secure payment card connection channel. In case of successful completion of the card connection process, the card is saved in the form of a token by way of tokenisation on the backend payment system. Tokenisation is mandatory if the User wants to pay for goods/services in the Mobile Application using the payment methods, except for the mBills PETROL Mobile Wallet and the Petrol Club Payment Card. Based on the token generated with the tokenisation, the Mobile Application can make subsequent payments without re-entering all the card data by the User, and obtain basic limited card information to display data in the Application for the purpose of transparency of payment method choice. The token thus generated is unusable outside the environment of the backend payment system of the Mobile Application. All information about the User's card and the transaction itself is stored securely on the selected payment gateway system, and PETROL does not have access to the specified information.

When a User enters payment card information in the Mobile Application, the security of the data (payment card number, security code, expiry date, etc.) is assumed by the payment gateway, as this is provided by the Drop-in Payment UI or Hosted fields technology that securely transmits all this information through an iframe system.

When adding credit and payment cards as a payment method in the Mobile Application, all steps are taken on the payment gateway page, meaning that PETROL has no contact with the credit card information and transaction associated with it. Subsequent payments with the credit card are made through the Tokenisation system, which means that PETROL does not use or store the User's card information for payment transactions. Tokenisation is the conversion or encryption of sensitive data into a secure token form. In the Mobile Application, this technical process is performed for the purpose of encrypting information of some of the available payment methods.

Depending on the User's agreement with the issuer of the payment method, Tokenisation may not require a security password when using the tokenised payment method, which is why PETROL recommends that Users securely protect the phones and tablets which are running the Mobile Application.

5.3. Supported payment methods

Below are the payment methods that can be used to make a purchase through the Mobile Application, and their description.

5.3.1. PETROL Club Cards

By holding a Petrol Loyalty Club Card or a Petrol Club Payment Card, the User becomes a Petrol Club Member, and thus a Petrol Club Account Holder with an account that can be linked to the Mobile Application. This gives the User the possibility to obtain the following benefits from the Petrol Club's membership that are available to Petrol Club Members:

  • Collecting Golden Points that the User can redeem to receive benefits in subsequent purchases;
  • Depositing credit into their Petrol Club Account and redeeming the credit at Petrol points of sale and in the Mobile Application;
  • Redeeming benefits obtained;
  • Obtaining special Petrol Club discounts for the purchase of promoted goods/services;
  • Obtaining benefits through special loyalty points (e.g., Coffee Na Poti, through the collection of Golden Grains);
  • Participation in special marketing campaigns carried out within the framework of the Petrol Club loyalty programme, and defined in the specific General Terms of each campaign, published on www.petrol.si and at Petrol points of sale;
  • Obtaining other benefits, as defined in the General Terms of use for each PETROL Club Card.

5.3.1.1. Petrol Club Loyalty Card

A valid Petrol Club Loyalty Card may be selected by the User for payment, provided that the User has a corresponding amount of credit in their Petrol Club Loyalty Card or associated Petrol Club Account, which must be greater than or equal to the value of the goods/services ordered.

The User may deposit credit into their Petrol Club Loyalty Card by selecting "My Account" in the Application, which opens a screen showing the EAN bar code of their Petrol Club Loyalty Card and the associated Petrol Club Account. The User shows the EAN bar code of the Petrol Club Loyalty Card to the shop assistant at a PETROL point of sale, who scans it and the User is credited with the amount of money received.

The monthly limit on the amount of credit that the User can deposit into a Petrol Club Account, without personal identification, is EUR 250.00 (incl. VAT), and the total credit limit that a User can have, is EUR 500.00 (incl. VAT). If the User wishes to deposit more than EUR 250.00 per month on the Application, PETROL will request the User to provide identification at the point of sale, for business reasons and to ensure the security of Users at the point of sale. Identification of the User at the point of sale is carried out by verifying the User's official identity document (passport, identity card, current driving licence) in their presence, with the Petrol representative at the point of sale verifying and recording the ID number, issuer's name, and validity of the identity document.

It is not possible for the User to withdraw the deposited credit (e.g. to a current account, in cash). The use of credit is only possible within the framework of the purchase of goods/services at the PETROL points of sale, or for certain goods/services from the PETROL range with the Mobile Application at a distance.

When selecting and confirming payment with credit for an amount exceeding EUR 25.00 (including VAT), the User must enter a security password (PIN code) to confirm the order with an obligation to pay.

5.3.1.2. Petrol Club Loyalty Payment Card

A valid Petrol Club Loyalty Payment Card may be selected by the User to purchase goods/services according to the available limit set between the User and PETROL, which must be greater than or equal to the value of the goods/services in the order, to successfully complete the transaction.

The User can make purchases of up to EUR 25.00 (including VAT) with the Petrol Club Loyalty Payment Card, without entering a security password (PIN code), and above this amount, solely on the basis of entering the correct security password (PIN code).

If the User uses credit on their Petrol Club Account associated with their Petrol Club Payment Card and the Mobile Application for the purchase of goods/services, the provisions of Article 5.3.1.1. of these General Terms on depositing the credit, its use, and related limitations, shall apply.

5.3.1.3. Purchasing goods and services directly at the point of sale using the EAN code

A User who has a Petrol Club Loyalty Card or Petrol Club Payment Card linked to the Mobile Application, can purchase any of the goods/services at the checkout counter of the PETROL points of sale as follows:

The User selects "My Account". At the top of the screen, an EAN code is displayed in the Mobile Application, which the User shows to the sales staff at the PETROL point of sale. The sales staff scan the EAN code using a device. After the EAN code has been scanned by the sales staff, the User enters a security password (PIN code) in the POS terminal, thus confirming the purchase. The User then receives a hard copy receipt from the sales staff.

5.3.2. mBills

The electronic money stored in the mBills Mobile Wallet can be selected by the User to pay for goods/services in the Mobile Application, which must be greater than or equal to the value of the goods/services ordered, for the transaction to be successful.

5.3.3. Other payment methods or cards

The following payment cards can be added to the Na Poti Application as a payment method:

  • MasterCard,
  • MasterCard Debit,
  • VISA,
  • VISA Debit,
  • VISA Electron,
  • and any other cards displayed in the Mobile Application and on www.petrol.si

The payment card must have online shopping enabled, whereby this functionality depends on the agreement between the payment card issuer and the User. Limits, usage, and payment by credit card are exclusively subject to the agreement between the card issuer and the User.

For the purpose of verifying the validity of the card, PETROL will authorise and cancel a transaction on the payment or credit card in the amount of EUR 1.00. Upon successful completion of the process of adding a payment card, the payment card will be tokenised.

5.4. Transaction security using payment cards

PETROL provides all the necessary technological and organisational solutions for complete transaction security. The transfer of personal and other transaction data on the website is performed in a secure manner, using the Secure Sockets Layer (SSL) protocol. The data is encoded and transmitted to the PETROL server in a secure format. The system thus prevents anyone from intercepting the personal and other transactional data of the User, which it sends to the online store/Mobile Application. Secure authorisations and payment card and credit card transactions and brokerage services are provided by Payvision, in accordance with its terms of business, with the exception of Petrol Loyalty Club Cards, where the security of the authorisation and transactions and brokerage services is provided by PETROL. Card authorisations are carried out in real-time with immediate verification of data in the banking system. Transaction security is ensured in compliance with all applicable legal obligations and recommendations of the Slovenian and International Consumer Federation.

6. Using the Application
6.1. Unregistered Users

An unregistered User has only the following (limited) functionality of the Mobile Application available:

  • Possibility of displaying PETROL points of sale and their details on the map (opening times, contact information, navigation option);
  • Ability to view the Fresh and products range;
  • Ability to view instructions for using the Mobile Application;
  • Ability to report errors in the operation of the Mobile Application.

Registered Users who are also members of the Petrol Club and have one of the Petrol Club Cards linked to the Mobile Application.

As a Petrol Club Member, the User also has the following Mobile Application functionalities in the "My Benefits" section, which enable:

  • An overview of the benefits that are credited to their Petrol Club Account;
  • Display of the number of Golden Points that are credited to their Petrol Club Account;
  • Display of their Petrol Club Cards barcodes;
  • Display of the credit on their Petrol Club Account;
  • Display of their spending limit with the Petrol Club Payment Card.

6.1.1. For the purchase of energy products

Before using the Mobile Application, the User logs in, determines and validates their exact location by using the GPS function on the smartphone or tablet, and designates the filling station or PETROL point of sale where it is possible to make a purchase with the Mobile Application, whereby the User either scans, or manually enters the code of the PETROL filling station/point of sale into the Mobile Application. PETROL filling stations/points of sale with energy products which can be purchased using the Mobile Application, will be appropriately marked by PETROL (e.g. with a QR code, EAN code, or other unique identification mark that can be scanned with the Mobile Application and/or manually entered into the Mobile Application).

In the next step, the User selects a payment method and confirms the use of the selected payment method or credit, and enters the corresponding security password (PIN code) or confirms the purchase by pressing the CONFIRM button. By entering and confirming the security password (PIN code), or by pressing the CONFIRM button, the sales contract between PETROL and the user is deemed to be concluded. Before entering the security password (PIN code) or pressing the CONFIRM button, the User can cancel the contracting process and/or change the order.

In the case of purchase of energy products, the User explicitly agrees that PETROL has the right to verify the User's personal spending limit of the selected payment method, from the confirmation of the payment method up to and including the entry of the security password (PIN code), or before pressing the CONFIRM button, and to inform the User before refuelling begins if the limit of the selected payment method has been exceeded.

If the limit of the selected payment method has been exceeded, the User will not be able to use the Mobile Application when paying for the energy product at a PETROL point of sale. If the payment limit of the selected payment method has not yet been reached, the User will be able to settle the purchase amount through the Mobile Application, only up to the spending limit of the selected payment method. In the next step, the User is notified of the quantity of fuel, i.e. the selected energy product received, as well as the price that is visible to the User before the conclusion of the contract at the filling station or generator itself, as well as the associated exact purchase price. The User is acquainted with the given information, confirms this, and after the purchase has been made, receives an electronic receipt from PETROL.

In the event that the User, for any reason, drives off from the point of sale after the conclusion of the contract and before the completion of the purchase process, PETROL shall charge the User for the unpaid amount, or initiate enforcement proceedings and other legal proceedings to safeguard its rights and legal position.

6.1.2. Purchase of Coffee to go

The User can purchase Coffee to go as follows:

1.    Selects "Coffee to go".
2.    Scans the QR code on the top edge of the machine, or manually enters the number below the QR code.
3.    Selects the desired beverage in the Application.
4.    The User selects a payment method and confirms the use of the payment method or credit.
5.    Confirms the dispensing of the beverage by pressing the "Fill" button in the Application, or by selecting a beverage on the coffee machine, both with an obligation to pay, by which the sales contract between PETROL and the User is deemed to be concluded. In the step before pressing the "Fill" button in the Application or selecting the beverage on the coffee machine, the User can cancel the contracting process by pressing the corresponding button in the Mobile Application.
6.    In the next step, the User will receive a receipt in electronic format from PETROL. The receipt is visible in the "Receipt Archive" tab in the Mobile Application.

6.1.3. Purchasing car wash and vacuum cleaner tokens

The User can purchase a car wash as follows:

1.    Selects the "Car wash" option.
2.    Confirms their location as determined by the Mobile Application using the built-in GPS device, scans the QR code, or manually enters the car wash number below the associated QR code.
3.    Selects the desired wash (XXL, XL, L, M, or S) and the desired number of tokens for the vacuum cleaner.
4.    The User selects a payment method and confirms the use of the selected payment method or credit, and enters the corresponding security password (PIN code) or confirms the purchase by pressing the Confirm button. By entering and confirming the security password (PIN code), or by pressing the CONFIRM button, the sales contract between PETROL and the user is deemed to be concluded. Before entering the security password (PIN code) or pressing the CONFIRM button, the User can cancel the contracting process or change the order.
5.    The Mobile Application generates a 6-digit code and displays it in the designated place, along with the number of tokens. The User also receives the 6-digit code via SMS.
6.    The code and number of virtual tokens purchased are displayed to the car wash operator.
7.    Immediately after confirming the purchase of one of the selected washes (XXL, XL, L, M or S), or a token for the vacuum cleaner, the User receives an electronic receipt from PETROL for the purchase. The receipt is visible in the "Receipt Archive" tab of the Mobile Application.

6.1.4. Purchase of food and beverages and other goods from the Fresh and Products section (hereinafter referred to as "Fresh and Products")

The User may purchase FRESH freshly prepared food and beverages, and other goods displayed in the Mobile Application in the "Fresh and Products" section as follows:

1.    Selects the "Fresh and Products" option.
2.    When the GPS location is not available, the User selects the desired point of sale with "Fresh and Products" where the User intends to collect the ordered products on the map.
3.    When a GPS location is available, the closest point of sale with "Fresh and Products" that the User can change is automatically selected.
4.    In the Mobile Application, the User scans the set of products and adds the desired products to the cart, and can also adjust the quantity or unit of measure of the selected products.
5.    When describing a particular product, PETROL provides the main characteristics of the product to the extent appropriate to the data carrier, as well as information on any allergens contained in the product, and other legally required notices.
6.    When purchasing food displayed in the Mobile Application from the "FRESH" section, the User may, by selecting/deselecting, provide information on the desired ingredients in the food/beverage and selected additives from the additive group, if offered in the display of each item of food/beverage.
7.    The User presses the "Shopping Cart" button to review and make any corrections to the selected products. The User confirms the selection of products in the cart by pressing the CONFIRM button.
8.    After confirming the cart, the User confirms the desired location of the PETROL point of sale and the desired collection time for the products, and can add a note if necessary. In the Mobile Application, the offered product collection time is the first possible time when the User can collect the products, and the User can change the collection time within a one-day time frame, which is determined according to the working hours of the selected location of the PETROL point of sale. The User selects a payment method and confirms the use of the selected payment method or credit, and enters the corresponding PIN code or confirms the purchase by pressing the Confirm button. By entering and confirming the PIN code, or by pressing the CONFIRM button, the sales contract between PETROL and the user is deemed to be concluded. Before entering the PIN code or pressing the CONFIRM button, the User can cancel the contracting process and/or change the order.
9.    Once the contract is concluded, it is no longer possible to change the content of the order, as the payment transaction of the funds on the selected payment method has already been completed. The User can change the collection time or can withdraw from the order of the product or the contract, up to 60 minutes before the scheduled collection time, specified in the order. Change of the collection time or withdrawal from the order or contract can be made by calling the selected point of sale, which confirms the change of the order or withdrawal from the order, or contract to the User.
10.    Upon confirmation of the order, the Mobile Application generates an 8-digit code and displays it with a QR code, which is used to collect the ordered products at a specific point of sale.
11.    The User receives a confirmation and an 8-digit code/refusal of purchase via a notification or SMS from the PETROL point of sale.
12.    In the event of a refusal of the purchase by PETROL, the latter shall reimburse the full value of the purchase and any other transaction costs to the User, using the same payment method used by the User for payment.

Upon collection, the User is issued an electronic receipt for the purchased products. The receipt is visible in the "Receipt Archive" tab of the Mobile Application. In the event that the User, for any reason, does not collect the ordered product after the conclusion of the contract, and before the completion of the purchase (collection of the product(s)), PETROL will charge the User for the full value of the ordered products.
The User agrees that PETROL may withdraw from the contract within 5 minutes of receipt of the purchase order in the event of justified circumstances preventing the execution of the order, which must be notified to the User in writing.
In particular, the following are considered justified circumstances:

  • Circumstances that by their very nature constitute force majeure;
  • Lack of raw materials for production;
  • Any disruption to the working process that affects or could affect the timely execution of the order.

If the User misses the collection time for the products listed under the "FRESH" section (freshly prepared food and beverages labelled "FRESH") by more than 10 minutes, PETROL can contact the User and ask for the products to be collected as soon as possible.

In the event that the order is not collected within 30 minutes of the expiry of the selected collection time, the User agrees that PETROL is no longer obliged to store the ordered "FRESH" products, and may discard them.

The User is aware of the fact that "FRESH" products are intended for immediate consumption and are properly packaged so that customers can take them to go. PETROL is not responsible for the lower quality of the products (e.g. cold products, etc.) if the User collects the products after the agreed collection time, specified in the order.

In accordance with the third paragraph of the definition of the purchase of "FRESH" products, PETROL guarantees the User that it will fulfil its obligations in a timely manner, so that the selected products will be available to the User at the agreed time and location. In the event that the selected point of sale misses the agreed collection time of the "FRESH" products, the User will not be charged for the selected products.

All product images displayed in the Mobile Application are of a purely illustrative nature.

As a consumer, the User has the right to notify PETROL within 14 days of receiving the distance purchased products, that they withdraw from the contract regarding the purchase of these products, without having to provide a reason for their decision. In order to exercise the right of withdrawal, the consumer must, by an unambiguous statement, inform PETROL of their decision to withdraw. The User can report the withdrawal from the contract through the MY PETROL Portal on the My Orders tab, by selecting the Return Announcement link in the line with the corresponding order number, where the User can access the Withdrawal Form, or by sending a properly completed Withdrawal Form or other unambiguous statement of withdrawal from the contract, with a copy of the receipt or other proof of purchase attached to eshop@petrol.si, quoting NA POTI. The withdrawal from the contract can also be communicated by the User on the toll-free number, 080 22 13. In order to provide proof of withdrawal from the contract, we recommend that the User submits a written statement of withdrawal. The User is deemed to have submitted the withdrawal statement in a timely manner if they send it within 14 days from the receipt of the product, which is the subject of withdrawal from the contract.

The period for withdrawal shall commence on the date on which the User acquires actual possession of the distance purchased products, in respect of which the withdrawal from the contract under these General Terms is possible.

In order to comply with the period for withdrawal, it is sufficient that a notice regarding the exercise of the User's right of withdrawal was sent before the expiry of the period of withdrawal. The costs of returning the products are borne by the User. Products must be returned to PETROL no later than 14 days after the notice of withdrawal has been submitted. The User shall be liable for the decreased value of the product if the decreased value is the result of behaviour that is not strictly necessary to determine the nature, characteristics, and performance of the product. Liability of the User for the decreased value of the product may be up to the value of the full regular retail price of the product on the date of purchase of the product, which is determined on a case-by-case basis. Due to the mentioned liability for the decreased value, the User is advised to return the product for which they have withdrawn from the contract, undamaged, unused, in the same quantity, and in the original packaging, in order not to damage the product during transport. PETROL will ask the User to pay the defined decreased value of the product.

Products can be returned by post to PETROL d.d., SDC Zalog, quoting "for PETROL NA POTI", Zaloška cesta 259, 1000 Ljubljana. Personal return is also possible at the same address, every weekday from 7 am to 5 pm.

Each product return must be accompanied by a written explanation that the product is being returned due to withdrawal from the contract (easiest if a copy of the duly and fully completed Product Return Form is attached), and a copy of the receipt or other proof of purchase.

The withdrawal form is also annexed to these General Terms.

The possibility of withdrawal from a distance contract does not apply to the following contracts:

  • Concluded using vending machines or on premises equipped with vending machines;
  • For products, the price of which depends on fluctuations in markets that are not affected by PETROL, and which may occur within the term of withdrawal;
  • For products that are made according to the User's precise instructions and tailored to their personal needs;
  • For products that are perishable or expire quickly;
  • For the supply of newspapers, periodicals, or magazines, except in the case of subscription contracts for the supply of such publications;
  • For the supply of sealed products which are not fit for return for reasons of health or hygiene, or if the User has opened a security seal upon delivery;
  • For the supply of products which are inherently mixed with other objects;
  • For the supply of alcoholic beverages, the price of which is agreed upon at the time of the conclusion of the sales contract, and which may be delivered after 30 days and the actual value of which depends on fluctuations in the market which are not affected by the provider;
  • For the preparation and delivery of food or leisure services, in which an enterprise undertakes to fulfil its obligation at a specified date or time.

Upon withdrawal from the contract, the amount paid shall be refunded to the User using the same payment method as that used by the User, unless the User has explicitly requested the use of another payment method, whereby the User shall not bear any costs as a result of such a request. Payments shall be refunded as soon as possible and no later than 14 days after receiving the notice of withdrawal. PETROL may suspend the refund of received payments until the return of the products, or until the User has provided proof that they have sent/brought the goods back.

PETROL may refuse the order to the User or, despite the confirmation of the order, withdraw from the distance contract concluded, if it is determined that the User is abusing the right to withdraw from the contract.

7. Contacts, assistance, and additional questions

In case of questions or if the User needs assistance, they can contact the sales staff at the PETROL points of sale or the PETROL call centre on the toll-free number, 080 22 66.

8. Limitation of liability

PETROL assumes no liability, and gives no guarantees to the User, for possible inactivity or inability to use the Mobile Application, but shall only endeavour to ensure the smooth operation of the Mobile Application. However, this provision does not exclude the liability of PETROL for any damage caused by PETROL that is considered intentional or negligent, in accordance with the law governing consumer protection.

Independent external services and applications are used in the Mobile Application to display certain functionalities. The use of these services is subject to the terms of use of the external service specified by the owner of the service or application, and PETROL assumes no liability in this regard, and makes no warranties. PETROL is also not responsible for the form and content of information obtained through non-PETROL web links.

PETROL is not responsible for occasional inactivity of the Mobile Application, possible inaccuracy of information, and for any damage and/or loss of income.

Therefore, PETROL is not liable for any damage, e.g. arising from access to information, use of or inability to use information, or any errors or deficiencies in their content. However, this provision does not exclude the liability of PETROL for damage caused to the User by PETROL that is considered intentional or negligent, in accordance with the law governing consumer protection.

The information contained in the Mobile Application is for information purposes only, and therefore PETROL assumes no responsibility for any errors in the content and accuracy of the published information that may have occurred due to time mismatches, typing errors, or other unforeseen causes.

The User is responsible for all activities performed using their User Account. In the event of any unauthorised use or reasonable suspicion that such access has occurred, the User shall immediately notify PETROL, as specified in Article 4.1. of these General Terms. PETROL is not responsible for any damage that the User would suffer as a result of unauthorised use of the User Account or password with which they are registered or logged in to the Mobile Application. The User undertakes to use the Mobile Application in accordance with these General Terms, and terms which are stated to supplement these General Terms, to ensure the secrecy and security of passwords, and to comply with the rules and notices published on the www.petrol.si website.
PETROL is not responsible for any errors or damage resulting from the transmission of incorrect information and/or other activity of the User, e.g. when registering or logging in to the Mobile Application.

PETROL also reserves the right to change, add, or remove content posted to the Mobile Application at any time, without prior notice. All Users make use of all published content at their own risk, including the need to properly protect data on their smartphone or tablet, as well as to properly protect the smartphone or tablet on which they have downloaded and use the Mobile Application.

PETROL may, at its sole discretion, discontinue providing the Mobile Application, of which the Users shall be notified in a timely manner.

9. Upgrades and new versions of the Mobile Application

Due to technical or functional upgrades of the Mobile Application, PETROL reserves the right to publish a new version of the Mobile Application. The User will be notified of a new version of the Mobile Application, either via the Mobile Application itself, or via the store from which the Mobile Application was downloaded; or the Mobile Application will be updated automatically on the smartphone or tablet, depending on the settings of the smartphone or tablet, or the User's computer.

10. Personal data

Petrol processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: the General Data Protection Regulation), and national rules on personal data protection.

10.1. Types of personal data, the basis and purpose of processing

When using the Mobile Application, PETROL will process the User's first and last name, telephone number, e-mail address, residence address, payment methods, purchase information, order information, and the User's location.
Petrol will process the above information for the purpose of:

  • Contacting the User for the smooth use of the goods or services subject to these General Terms;
  • Provision of goods or services subject to these General Terms, and the conclusion of a contract with the User;
  • The User's registration;
  • Execution and review of payment transactions, any inconsistencies in the execution of payments, and related abuse and other breaches of these General Terms.

To register or create a User Account, the User must provide PETROL with their personal information: first and last name, e-mail address, and telephone number.

For the purpose of ensuring the benefits of membership in the Petrol Club and association with the customer data from the ownership of the Petrol Club Payment Card, PETROL processes the Petrol Club Payment Card number and residence address. When making an association with the customer data from the Petrol Club Loyalty Card, it processes the Petrol Club Loyalty Card barcode number and residence address.

For the purpose of associating the User Account with other customer data (all data related to contractual relations; electricity, natural gas, eShop orders, KOEL orders, LPG orders, other personal data of the customer), PETROL processes the data in accordance with the underlying legal basis.

For the purpose of making a purchase, PETROL processes information about the products purchased, the prices of the products, the acquired and used benefits at the time of purchase, payment, place of purchase, date and time of the purchase, QR code at the point of sale, time of receipt, withdrawal from the order, withdrawal from the contract.
For the purposes of User identification under Article 5.3.1.1. of these General Terms, Petrol will process the number, issuer, and validity of the identity document.

Petrol will process this data for other purposes, provided that the User has given written consent for other such data processing purposes:

  • For profiling Users to prepare personalised offers of their goods and services through the use of email, SMS, MMS, telephone, or traditional post;
  • For direct marketing regarding the product and service range, sales, benefits, and other changes or novelties;
  • For conducting market research on the quality of products and services, and the need for additional products or services.

To ensure the smooth use of the Mobile Application, the User will need to give the Mobile Application permission to process information about their location. The Mobile Application requires this information to find the nearest PETROL service stations, to calculate the arrival time to collect the ordered goods, and to calculate the value of the purchase. If the User does not allow the Application to share their location, they will not be able to use these services.

In individual purchases through the Mobile Application, PETROL also processes information about purchased products or services provided, payment, redeeming benefits, time and place of purchase, payment methods, credit points, points collected, and other benefits obtained. In the event that the individual does not give the appropriate consent for such processing, PETROL processes this data anonymously, or under pseudonymisation, for the purpose of analysing and examining shopping habits, in order to optimise the offer and costs, and to increase customer satisfaction.

10.2. Data changes

In the event that the personal data referred to in Article 10.1 changes, the User must notify PETROL of the change within 30 days, in writing to the following address: PETROL, Slovenska energetska družba, d.d., Ljubljana Dunajska cesta 50, 1000 Ljubljana, via the PETROL website, or through the Mobile Application.

PETROL shall take into account the change in the personal data of the User provided by ordinary post within 15 days from the date of the written notification, and in the case of the change of personal data through the PETROL website or through the Mobile Application, immediately.

Changing the User and transferring any credit to another person is only allowed with the consent of the User and the person to whom the transaction in question is transferred.

10.3. Rights of the User

The User may, at any time, request confirmation that PETROL processes their personal data, and the disclosure of such personal data; they shall have the right to receive such personal data and the right to transmit that data to another controller. The User may request the restriction of the processing of personal data; object to the processing of personal data and automated individual decision-making, including profiling; revoke the consent given for various purposes of processing; request corrections, supplementing, or deleting of personal data. They may exercise all of these rights under the conditions and to the extent set out in Articles 15 to 22 of the General Data Protection Regulation.

Notwithstanding the exercise of the rights referred to in the preceding paragraph, personal data may be processed in the context of any other consent given, and if there is another legal basis for processing in accordance with Article 6 of the General Data Protection Regulation, within that basis.

The request for enforcement of the rights referred to in the first paragraph of this item, may be fulfilled by the User by a written request sent to the address, PETROL d.d., Ljubljana, Dunajska cesta 50, 1000 Ljubljana, for the attention of the DPO.

In the event of the exercise of the User's rights regarding the objection to the processing of the data, the withdrawal of consent, the request to limit the processing, or the deletion of personal data, which result in the prevention of the notification to the User, PETROL shall prevent the notification within 15 days from the receipt of the objection or change of the User's settings; but in the event that the notification campaign was prepared before the objection was processed, or the settings changed, there is a chance that the User will still receive one last notification. PETROL shall ensure the exercise of other rights within the time limits required by the applicable personal data protection legislation.

10.4. Users of personal data

PETROL treats personal information with special care and prevents unauthorised access. In some cases, due to individual instances of processing not performed by PETROL individually, the User's personal data may be provided to contractors - external processors who process the data in the name, on behalf, under the instructions, or under the control of PETROL (distribution partners, advertising agencies, printing companies, software owners, etc.), which are listed in more detail in the list on the website http://www.petrol.si/. In addition to external processors, PETROL also provides the User's personal data to state authorities, on the basis of their reasoned written request, for the purpose of conducting a specific procedure, and in cases of the request or written authorisation of the User.

10.5. Retention period for personal data

PETROL processes personal data until the purpose of the processing is fulfilled, or within the limitation period for obligations that might arise from the processing of this personal data. In cases where the retention period for personal data is provided by law, PETROL retains that personal information in accordance with the law. However, personal data obtained through consent shall be kept until such consent is revoked.

More about the processing of personal data by PETROL can be found in the Petrol d.d. Privacy Policy, published on the website http://www.petrol.si/gdpr/politika-zasebnosti, or accessible at PETROL points of sale.

11. Obligations of the User

The User of the Mobile Application agrees not to use the latter for unlawful purposes, or purposes contrary to these General Terms. The Mobile Application may not be used in any way that could damage, disable, overburden, or harm the Mobile Application or PETROL, as well as third parties and their property. In accordance with this obligation, the User, in particular, undertakes to:

  • Comply with all security warnings provided by PETROL regarding the use of the Mobile Application at a point of sale;
  • Not use the smartphone or tablet on which they have installed and use the Mobile Application outside their vehicle when refuelling/purchasing energy products, as this could endanger fire safety at an individual point of sale. If the vehicle has a movable roof, it must be completely closed when using a smartphone or tablet.
  • In the event of using the Mobile Application for the purchase of energy products, the User must ensure that the windows and doors of the vehicle are closed while using the Mobile Application at the point of sale, until the completion of the purchase.

By providing any feedback and suggestions regarding the NA POTI Mobile Application to PETROL, the User warrants that they are the holder of the relevant rights or permissions, on the basis of which they may legally possess the material provided and/or other information.

In case of unauthorised use of the username or password, the User is obliged to notify PETROL thereof at klub@petrol.si. In the event of unauthorised use and/or any other misuse of access or use of the Applications by Users or third parties, and/or in case of suspected misuse of the password, PETROL has the right to take all actions and other actions it considers necessary within its own business judgment to protect its rights and interests, and/or to protect the rights and interests of customers and/or Users and/or to protect the rights and interests of any other person (e.g. preventing access to the Application, etc.).

12. Intellectual property rights

All data, images and other information within the Mobile Application are subject to copyright and related rights and industrial property rights of PETROL, as defined by the relevant legislation governing the protection of copyright and related rights and industrial property rights.

By downloading or registering in the Mobile Application, the User acquires a non-transferable and non-exclusive right to use the Application, solely on their smartphone. The right of use referred to in this paragraph shall apply for non-commercial purposes only. Thus, PETROL does not transfer to the User any other material copyrights or industrial property rights, nor does it grant them the right to use any trademarks, logos, or corporate identity owned or held by PETROL. The User, for example, may not make copies of the Mobile Application, install the Application on a server or other platform, lease or sub-license the Mobile Application for its use, process or otherwise interfere with the operation of the Mobile Application.

13. Complaints and disputes

The User can submit complaints regarding the operation of the Mobile Application and the purchases made through the Mobile Application to http://www.petrol.si/povej, or directly to the sales staff at the PETROL points of sale. In the complaint, the User must accurately describe the behaviour or error against which the complaint is being lodged, and if the complaint is related to the purchases made, they must attach a copy of the receipt to the complaint. The complaint handling process is confidential.

Possible disputes shall be settled by PETROL and the User amicably, and if this is not possible, the competent court shall have jurisdiction to settle the dispute.

PETROL does not recognise out-of-court consumer dispute resolution contractors as competent to resolve a consumer dispute, arising from these General Terms, that could be initiated by the consumer in accordance with out-of-court consumer dispute legislation.

The link to the Online Consumer Dispute Resolution platform can be found at https://ec.europa.eu/consumer/odr/main/index.cfm?event=main.home2.show&lng=EN

14. Code of Conduct

PETROL has adopted a Code of Conduct, which is available together with related content at: https://www.petrol.eu/binaries/content/assets/skupina-petrol-slo/2018/pages/trajnostni-razvoj/zaposleni/korporativna-integriteta/petrol_kodeks_2012--1.pdf

15. Transitional and final provisions

The applicable General Terms are published on the following website: www.petrol.si. The same shall apply to any amendments to the applicable General Terms resulting from an amended business policy of PETROL, or applicable law or decisions of the competent national authorities.

General Rules for the Use of Mobile Application NA POTI

I.    GENERAL PROVISIONS
Article 1

(Content of General Rules)
 

The General Rules for the Use of Mobile Application NA POTI (hereinafter: general rules), PETROL d.o.o., Zagreb (the City of Zagreb), Otok, Oreškovićeva 6/h, PIN: 75550985023   (hereinafter: PETROL), shall stable the obligations, rights and conditions of use of the mobile application NA POTI (hereinafter: mobile application).

These general rules apply to any updates and/or new versions and/or any other changes to the mentioned mobile application.

In the event that the user of mobile application wants to use a physical or virtual Petrol loyalty card when using the application, they must be the user of the card in question (hereinafter: the Loyalty Card). The use of the Loyalty Card is governed by specific general rules. The general rules for use of the Loyalty Card are available on the website www.petrol.hr.

These general terms for the use of mobile application NA POTI are published on the website www.petrol.hr.

Article 2

(Basic Terms)
 

The terms used in these General Rules have the following meanings:

Mobile application users can be natural persons who have reached the age of 18.

For the purposes of these General Rules, a smartphone or tablet-computer means a device that allows the installation and running of advanced applications not supported by ordinary phones. Smartphones or tablet-computers enable more advanced possibilities to access the internet, multi-tasking, connectivity and the use of advanced features.

The mobile application allows users to view goods/services at PETROL’s points of sale , the purchase of certain goods/services from the PETROL’s remote offer and review the status of golden coupons and points. The offer of goods/services which can be paid or purchased through a mobile application is visible in the mobile application. The provider and holder of the rights to the mobile application is PETROL. 

Registration is the first entry in the database, whereby the user enters the requested information and gives consent to the offered general conditions and confirms that they are familiar with their contents. In this way, they create their “PETROL user account” (hereinafter: user account).

Login means that all the necessary data are entered and that the user's e-mail address is verified (activated). When registering, it is only necessary to enter an e-mail address and password for any further insights into the business. The user can subsequently change the password as they wish.

PETROL Club Member is a natural person who is the user of Petrol Club Loyalty Card. 

The PETROL club account represents data on a member of the Loyalty Card to which all benefits are received.
Internet or mobile store is a digital way of distribution of applications and is intended for users to secure, i.e. install software applications while enabling the transfer of mobile applications to smartphones.

Password for accessing the mobile application allows a login to a mobile application and it is set by the user.

Tokenization (in electronic commerce) - conversion, i.e. encryption of sensitive data into a secure record in the form of token. This technical process shall be performed in the application in order to encrypt data related to certain available means of payment. 

The Payment Gateway allows you to pay with commonly used credit and debit cards, such as MasterCard, Visa and PayPal.

QR code is an optically machine-readable representation of data related to the subject to which it is linked. It can be a matrix or two-dimensional bar code (e.g. QR code, EAN code or other unique identifier) by which PETROL will designate goods/services at the point of sale which can be purchased through the mobile application.

Fire Protection Insurance – the mobile application may be used for purchase/payment of energy products and for washing vehicles only in passenger and commercial vehicles in order to ensure fire protection. The mobile application may not be used for purchase/payment of energy products and for washing vehicles in vehicles with no cabin (e.g. bikers, tractor drivers, drivers of convertibles, cyclists, etc…) or if you are a pedestrian. PETROL may, for business or fire protection reasons, set quantitative limits for individual refuelling or purchase of fuel.

The limitation of the amount of one-time purchase, i.e. payment, is related to the approved limit of use of an individual user, which has been determined by the issuer of the means of payment in agreement with the user. When it comes to energy products, PETROL can also set a quantitative limit on individual purchases for fire protection reasons. In case of exceeding the limit of the chosen means of payment, the user will not be able to use the mobile application for payment at the point of sale. In the event that the chosen means of payment has not been used, the user will be able to pay the amount of the purchase through the mobile application up to the amount of the usage limit.

II.    INSTALLATION AND REGISTRATION PROCEDURE

Article 3

(Technical Requirements and Mobile Application Download)

Depending on the type of smartphone or tablet-computer and availability, the user may download the mobile application through online or mobile application stores in the manner and under the conditions established for the selected internet online stores:
-    Apple iOS: App Store,
-    Google Android: Google Play Store.

Downloading and using the mobile application shall be free of charge for the user, while the possible costs of transmission of data depend on the user’s selected operator. Applications can be downloaded and used on both domestic networks and abroad (roaming). 

For the download and use of the mobile application, PETROL recommends an LTE or 3G network or a fixed electronic communications network. Downloading and using the application is possible in 2.75G (Edge) but, in this case, the mobile application will be downloading for a longer time and will run slower.

The mobile application runs on operating systems iOS 10 and newer (Apple) or Android 5.0 and newer (Google). Due to technical limitations of earlier versions of operating systems, certain applications are unavailable and these functions do not work properly or cannot be displayed.

Article 4

(Registration, Login and Cancellation)
 

Registration and login

By registering, the user creates their own account and gains the ability to log in to the application. To create the user account, upon registration the user must enter: first and last name, e-mail address, password.

By logging into the mobile application, the user can access the features of the mobile application as described in more detail in Article 6 (Use of Application) of these general conditions. 

By ticking the appropriate box in the mobile application during registration, the user confirms that they have carefully the general rules in force and that they agree with them and fully accepts them, thus confirming that they have reached the age of 18 and fulfils the other conditions for using the mobile application established by these general rules.

In case the User is also a User of the Loyalty Card, they may link it with the user account by entering the following into the application: 
- barcode number of the card and residence address.
In the mobile application, the user can request and confirm that they have been assigned a virtual loyalty card and associated Petrol Club account.

After successful registration in the mobile application and acceptance of these general rules, the User may use the application and review the benefits acquired, i.e. GOLDEN VOUCHER and GOLDEN POINT. 

Cancellation of registration or alienation of phone/computer

In case of misappropriation of the user's phone or cancellation of the registration, the user may cancel their user account by sending a written notification to the address PETROL d.o.o., Zagreb, Oreškovićeva 6h, 10010 Zagreb, with the indication “cancellation of registration” or by sending a message to the e-mail address klub.hrvatska@petrol.hr with the indication “cancellation of registration”. 

The user account and virtual card will be deactivated after the final confirmation of deactivation of the user account. It is not possible to cancel the cancellation of the user account, but the user may only create, i.e. register a new account in accordance with these general conditions.

In the event that there are any unused funds in the Petrol Club account when cancelling the user account, the user may continue to use the physical Loyalty Card and continue to use the unused funds through it in accordance with the General Rules for the use of the Loyalty Card.

In the event that the validity of the user’s physical or virtual Loyalty Card that it has associated with the mobile application expires, the user will no longer be able to use the mobile application with the additional features defined in these general conditions related to the Loyalty Card. In this case, the user will be able to use the mobile application without the benefits and additional functions related to the Loyalty Card.

Article 5

(The Means of Payment and Payment in General)
 

The general rules in force at the time of confirmation of purchase/submission of an order shall apply to purchases and payments via the mobile application NA POTI. Prices of energy products, goods and services are visible at PETROL’s points of sale and in the mobile application. The prices are expressed in Kunas and include VAT, unless explicitly stated otherwise. 

Payment procedure by supported payment card

During the purchasing process through the mobile application, the application offers the user the default means of payment which the user last selected for the purchase of specific service/goods. The user can replace their default means of payment with any other means of payment offered in the mobile application. The user may add/remove means of payment in the mobile application in the manner defined in these general conditions.

The user makes a purchase by selecting means of payment and pressing the CONFIRM button to confirm the order of the goods/service with the obligation to pay, thus concluding a sales contract between PETROL and the user. In the phase of order CONFIRMATION, the user can suspend the purchasing process and contracting process by clicking on the appropriate button in the application.
 
After confirming the purchase, the user can no longer cancel it unless the specific type of goods/services is otherwise specified in these general conditions.

The general conditions in force at the time of confirming the purchase/submission of an order using the mobile application shall apply to the payment process.

The procedure of adding and storing a supported payment card

During the process of purchasing goods/services which are available in the application, the user, when selecting the means of payment, may add the payment cards listed in these general conditions by entering basic information on the payment card necessary for payment (name, surname, address, type and number of a card, card validity, CVC numbers). 

In order to check the validity of the payment or credit card, PETROL shall male an authorisation in the amount of HRK 10.00 and cancel it. When adding a payment or credit card, you may be directed to your bank's secure channel for linking payment cards. 

If the card is successfully added, it is stored in the form of a token in the background system of Payment Gateway through tokenization. Tokenization is obligatory if the user wants to pay for goods/services in the mobile application with any means of payment.

Based on the token created by tokenization, the mobile application can make subsequent payments without the user having to re-enter all of their card information and collect basic incomplete card information for the display of data in the application due to a more transparent selection of means of payment. The created token is not usable outside the mobile application's background system. All information about the user's card and the transaction itself is securely stored in the selected Payment Gateway system and cannot be accessed by PETROL.

After the user enters the payment card information into the mobile application, care about data protection (payment card number, security code, date of validity, etc.) shall be taken by the Payment Gateway by using Drop-in Payment UI technology, i.e. Hosted fields that securely download all this information through the iframe system.

When adding credit and payment cards as a means of payment in the mobile application, all steps are taken by the Payment Gateway, which means that PETROL is not in contact at all with the credit card information and related transaction. Subsequent payments by credit card shall be done through the Tokenization system, which means that PETROL does not use or store user card information upon payment transactions with the mobile application. Tokenization is the conversion, i.e. encryption of sensitive data into a secure record in the form of chip. This technical process shall be performed in the mobile application in order to encrypt data related to certain available means of payment.

Depending on the agreement between the user and the issuer of the means of payment, tokenization can cause the entry of a security password not being necessary when using the tokenized means of payment, which is why PETROL recommends that users ensure adequate protection of the phones and tablet-computers on which they have a mobile application installed.

Supported means of payment

The means of payments which allow payment in the mobile application are defined and described below.

In the application NA POTI, it is possible to pay with the following payment cards:

  • MasterCard,
  • MasterCard Debit,
  • VISA,
  • VISA Debit,
  • VISA Electron,
  • and with other possible cards visible in the mobile application and on www.petrol.hr 

A payment card must have an online shopping feature that depends on an agreement between the payment card issuer and the user. Limits, method of use and payments by credit card are exclusively the subject of the agreement between the card issuer and the user.

In the application NA POTI, the payment is also possible by using the benefits accrued on the PETROL’s loyalty card.

Petrol Club loyalty card

The user may choose a valid Petrol Club loyalty card as a means of payment, provided that the user has the appropriate benefits available on their loyalty card. 
In case of selection and confirmation of payment with means the amount of which exceeds HRK 100.00 (incl. VAT), the user is obliged to enter the security password of the loyalty card (PIN code) in order to confirm the order with the payment obligation.
5.3.1.1    Direct purchase of goods and services at the cash desk of the point of sale with EAN code
The user whose mobile application is linked to a loyalty card can purchase all goods/services at the cash desks of PETROL's points of sale according to the following procedure:
The user selects “My Account”. They are then shown the EAN code at the top of the screen within the mobile application, which the user shows to the sales staff at the PETROL’s point of sale. Sales staff scans the EAN code with a device. After the EAN code has been scanned by the sales staff, the user shall enter a security password (PIN code) into the POS terminal, thus confirming the purchase. The sales staff then hands over the invoice to the user in hard copy. It is important that the Loyalty Card user has the money in the account beforehand.

Security of payment with payment card

PETROL provides all the necessary technological and organisational solutions for the complete security of purchase. The transfer of personal and other transaction data on a website shall be carried out in secure mode via Secure Sockets Layer (SSL) protocol. The information is being encoded and transmitted to PETROL's server in a secure format. The system thus prevents the interception of personal and other transactional data of the user which are sent to the online store/mobile application. Secure authorisation and transactions with payment and credit cards as well as forwarding services shall be provided by Payvision in accordance with its terms of business. Card authorisations are made in real time through the instant checking of data in the banking system. The security of purchase shall be ensured by complying with all applicable legal obligations.

II.    THE USE OF MOBILE APPLICATION

Article 6

(Use of application)
 

Unregistered user

The unregistered user has the following (limited) functions of the mobile application at their disposal:
- the possibility to view PETROL's points of sale on the map and their details (opening hours, information on 
              the contact, the possibility of navigation);
  the possibility to view instructions for using the mobile application;
              - the possibility of reporting malfunctioning of the mobile application.


A logged in user who is a Loyalty Card user and who has linked a Loyalty Card to a mobile application

In addition to all features available to an unregistered user, a registered user who is a Loyalty Card user and has linked a loyalty card to a mobile application under the section “My Benefits” has the following mobile application functions at their disposal, which allow:

  • an overview of the benefits placed on their Petrol Club account;
  • an overview of the number of Golden Points and Golden Vouchers placed on their Petrol Club account;
  • a display of Loyalty Card bar codes;

The use of application for the purchase of energy products

Before they start using the mobile application, the user logs in, establishes and confirms their exact location by using the GPS function on a smartphone or tablet-computer, as well as the designation of the fuel dispensing site, i.e., PETROL’s point of sale that allows purchases through the mobile application, whereby the user is required to take a picture of or enter manually the code of PETROL’s fuel dispensing sit/point of sale in the mobile application. 

PETROL is required to mark (for example, with QR code, EAN code or other unique identifier which can be photographed with mobile application and/or entered manually into a mobile application) the fuel dispensing sites/points of sale with energy products that allow purchase via mobile application.

In the next phase, the mobile application user selects the means of payment,confirms the use of the selected means of payment or paid funds and enters the appropriate security password (PIN code). i.e. confirms the purchase by pressing the CONFIRM button. By entering and confirming the security password (PIN code) or pressing the CONFIRM button, a sales contract between PETROL and the user shall be concluded. Before entering a security password (PIN code) or pressing the CONFIRM button, the user may suspend the contracting process and/or modify the order.
In the case of the purchase of energy products, the user gives their express consent that PETROL shall have the right, from the stage of confirming the means of payment up to and including entering a security password (PIN code) or pressing the CONFIRM button, to check the user's personal limit on the use of the chosen means of payment and to notify them when exceeding it before refuelling begins.

In case of exceeding the limit of use of the chosen means of payment, the user will not be able to use the mobile application for payment of energy products at the PETROL’s point of sale. In the event that the chosen means of payment has not been used, the user will be able to pay the amount of the purchase through the mobile application only up to the amount of the usage limit of the chosen means of payment. In the next phase, the user will be acquainted with the quantity of goods refuelled and taken over, i.e. the selected energy product, and with the price shown to them at the very fuel dispensing site, i.e. the aggregate, before the conclusion of the contract, as well as with the related exact amount of the purchase price. The user is obliged to get acquainted with the above information and confirm their understanding, after which PETROL will deliver an invoice to them in electronic form.

In the event that the user leaves the point of sale after the conclusion of the contract and before the completion of the purchase process for any reason, PETROL is obliged to charge the user for any unpaid amount, i.e. to initiate enforcement proceedings and other legal procedures to secure its own rights and legal position. 

     
Use of the application for the purchase of vehicle washing and chips for a vacuum cleaner with a credit 

The user can purchase vehicle washing through the application according to the following procedure:

  1. Selects the “Auto-wash” option.      
  2. Confirms their location as determined by the application using a built-in GPS device, that is, takes a photo of QR code, or manually enters a number below the QR code. The QR code is located in the upper left corner of the car wash entrance.      
  3. Selects the desired wash (XXL, XL, L, M, or S) and the desired number of vacuum chips.      
  4. Confirms washing purchase.        
  5. The application generates a 6-digit code and displays it in a prominent place, along with the number of chips. The user also receives a 6-digit code via SMS message.      
  6. The user must show the given code and number of purchased virtual chips to the car wash manager.      
  7. Immediately after confirming the purchase of one of the chips for washing or vacuuming, the user shall receive an invoice for the service/goods in electronic form from Petrol. The account is visible in the menu under the Account Archive section.     
Article 7

(Contacts, help and additional questions)
 

If the user has questions or needs assistance, they may contact the sales staff at the PETROL’s points of sale or in writing by sending an email to petrol.hrvatska@petrol.hr 

Article 8

(Limitation of liability

In no case shall PETROL take responsibility for or offer guarantees to the user regarding the possible non-functioning, i.e. inability to use the mobile application, but will endeavour to enable the smooth running of mobile application. This provision does not relieve PETROL from liability for damages it causes to the user, for which it would be liable in accordance with the law governing consumer protection and other applicable regulations.

Independent external services and applications shall be used to display certain functions in the mobile application. For the purposes of using these services, the terms of use of an external service, as determined by the owner of the service or application, shall apply and, in this regard, PETROL shall assume no liability and offer no guarantees. PETROL shall also not be responsible for the form and content of data obtained through internet links which are not owned by PETROL.

PETROL shall not be responsible for occasional interruptions in the operation of the mobile application, possible inaccuracy of information, as well as for possible damages and/or loss of revenue. Therefore, PETROL shall not be responsible for any damages resulting from e.g. access to information, use or inability to use information, or for errors or inadequacies in their content. 
The data in the mobile application shall be used for informational purposes only, due to which PETROL assumes no responsibility for errors in the content and the correctness and accuracy of published data that may have resulted due to time mismatch, input errors or other unforeseen causes.


PETROL shall not be responsible for possible errors and damages resulting from the forwarding of incorrect data and/or other activities from the user's sphere, e.g. when registering or logging into a mobile application.

PETROL shall also reserve the right to change, add or remove content posted in the mobile application at any time without prior notice. All users use all posted content at their own risk; whereby, they must also ensure that they have adequate data protection on their smartphone or tablet-computer and that they have adequate protection of the smartphone or tablet-computer on which they downloaded the mobile application and on which they use it.

PETROL may, according to its own assessment of business reasons, discontinue providing a mobile application, of which it must promptly notify the users.

Article 9

(Upgrades and new versions of mobile application)
 

Due to technical or functional upgrades of the mobile application, PETROL reserves the right to publish a new version of the mobile application. The user will be notified of the new version of the mobile application either through the mobile application itself or through the store from which the mobile application was downloaded or the mobile application will be automatically updated on the smartphone or tablet-computer, depending on the settings of the user's smartphone or tablet-computer.

III.    PERSONAL DATA PROTECTION

Article 10

(Personal data)

a) Identity and contact details of the controller

PETROL d.o.o., Zagreb (the City of Zagreb), Otok, Oreškovićeva 6/h, PIN: 75550985023, as a controller, process the personal data of the Card User in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, (GDPR Regulation) and repealing Directive 95/46/EC (hereinafter: General Data Protection Regulation) and national regulations on personal data protection. 

In addition to sending mail to the address of the seat, the Application Users can also contact the controller at the e-mail address: zop@petrol.hr. 

b) Types of personal data

As a part of the use of the mobile application NA POTI, PETROL d.o.o. only processes the personal data provided by the Users of the application to Petrol d.o.o. upon Registration and Login, when communicating with Petrol d.o.o. and data collected while using the application.

PETROL d.o.o. processes the following data:

  1. First name, last name, number of mobile phone, e-mail address and date of birth of the application user
  2. The Petrol loyalty card bar code number and the residence address of the application user who linked the loyalty card to the mobile application.
  3. Location of application user when using the application.
  4. Data on transactions, if the Application User conducts transactions through the application, namely: 
  • type of transaction 
  • date and time of transaction 
  • point of sale 
  • account code 
  • amount spent 
  • method of payment 
  • information about the product or service purchased and the quantity

c) The purpose of personal data processing and the legal basis for processing

1. PETROL will process the personal data referred to in point b) of this Article for the purpose of:

  • Registering application users and recording application users as Application Users,
  • Perform all actions necessary to enable the use of application and fulfil the obligations that arise from the use of the application for PETROL d.o.o.,
  • Proper operation of the application,
  • Contacting the application user in case of reclamations,
  • Unhindered purchases of services which can be bought through the application,
  • Implementation and review of payment transactions,
  • Checking potential inconsistencies in making payments and misuses related thereto and other violations of these General Rules.

The provision of such personal data is necessary for registering users in the application and for using the application. The User is obliged to provide this information to Petrol d.o.o. because they will otherwise not be able to use the application and all of its functionalities.

The processing of personal data for these purposes is necessary for the use of application which is the subject of these General Rules and for the fulfilment of the rights and obligations of PETROL d.o.o. related to the use of the application. Therefore, the legal basis for processing personal data for these purposes is Article 6(1)(b) of the General Data Protection Regulation (processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract).
In addition, the legal basis for processing personal data for the purposes of conducting and reviewing payment transactions and for checking possible inconsistencies in the execution of payments and misuses related thereto, and other violations of these General Rules is also Article 6(1)(f) of the General Data Protection Regulation (processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party), since the legitimate interest of PETROL d.o.o. is the prevention of any misuse of loyalty cards or other violations of these General Rules and the occurrence of a possible material damage to Petrol d.o.o. or loyalty card users.
2. On the basis of the specific written consent of the Application User, PETROL d.o.o. shall process the personal information of the Application User referred to in item b) of this Article for the purpose of: 
- profiling the Application User for the preparation of customized offers of goods and services using e-mail, SMS, MMS, telephone or traditional mail
- direct marketing and notifying the Application User of the Issuer's offers, promotional sales and other benefits and other changes or news 
- conducting market research on the quality of products and services and the need for additional products or services
The legal basis for processing personal data for these purposes is Article 6(1)(a) of the General Data Protection Regulation (the data subject has given consent to the processing of their personal data for one or more specific purposes).
This processing of personal data involves profiling but not automated decision making. 

d) The recipients or categories of personal data recipients 

PETROL d.o.o. handles personal data carefully and hinders access to unauthorised persons. In certain cases, due to individual examples of processing which PETROL d.o.o. does not perform on its own, the personal data of the Application User may be provided to contractors—external processors who process the data on behalf of, for the account of, under the instructions of and under the supervision of Petrol d.o.o. (affiliates, distribution partners, marketing agencies, printing houses, software owners, etc.) 

In addition to external processors, PETROL d.o.o. shall have the right to provide the personal data of the Card User and the state authorities on the basis of their reasoned written request for the purpose of conducting the specific procedure and in the cases of the Card User's request or upon their written notice.

e) The period for which the personal data will be stored

The personal data referred to in this Article shall be kept until the cancellation of the use of application by an individual User or in the case of processing of personal data referred to in item b (User's special consent) until the User submits a request for the deletion of personal data. Upon cancellation of the use of the application by an individual User, the personal data of that User shall be deleted within 15 days, unless such data must be stored for a specified period in accordance with the applicable regulations (e.g. tax regulations, consumer protection regulations, etc.). In this case, the stored data will not be used for other purposes.

f) Rights of the application user

The application user has the right to:

  • request access to collected personal data related to them at any time from PETROL d.o.o., or request confirmation whether PETROL d.o.o. processes their personal data and the list of those personal data
  • request rectification and deletion of collected personal data at any time from PETROL d.o.o.
  • request restriction of the processing of collected personal data at any time from PETROL d.o.o., to object to the processing of collected personal data related to them and to the automatic adoption of individual decisions, including the creation of profiles (if any)
  • withdraw the consent for the collection and processing of personal data related to them at any time The withdrawal of the consent does not affect the lawfulness of the processing which was based on the consent before it has been withdrawn. Consent shall be withdrawn by notifying PETROL d.o.o. in writing of said withdrawal at the address Oreškovićeva 6/h, Zagreb or via e-mail to: zop@petrol.hr; 
  • in relation to the processing of personal data relating to them, lodge a complaint to the supervisory authority
  • receive personal data related to them, which will be provided by PETROL d.o.o. at any time in a structured, commonly used and machine-readable format, and to transfer these data to another controller without interruption by PETROL d.o.o.

These rights may be used by the Application User under the conditions and within the scope of Articles 15 to 22 of the General Data Protection Regulation. 

Notwithstanding the application of these rights, the personal data of the Application User may be processed within the scope of any other possibly given consents and in the event that there is another legal basis for processing within that basis in accordance with Article 6 of the General Data Protection Regulation. 

The User may submit the request for the application of the rights referred to in paragraph 1 of this item in writing to the address PETROL d.o.o., Zagreb, Oreškovićeva 6/h, with the indication “For the person authorised for the protection of personal data” or by sending an e-mail to: zop@petrol.hr. 

In case of use of the User's rights in relation to the objection to data processing, withdrawal of the authorisation, request for restriction of processing or deletion of personal data which result in the cessation of sending notifications to the User, PETROL d.o.o. will stop further sending of notifications to the User no later than 15 days following the receipt of the complaint or change of data in User’s settings on websites. In the event that the information campaign was ready before the complaint was processed or the settings changed, the possibility remains that the User will still receive the last notification. PETROL d.o.o. shall ensure the use of other rights within the time limits prescribed by applicable legislation concerning the personal data protection. In the event that the Application User requires the deletion of personal data which are necessary for the use of the application, PETROL d.o.o. will cancel/block/disable the use of the application after deleting personal data.

g) Changes of data

In case of change of personal data referred to in item b) 1 of this Article, the user is obliged to inform PETROL of the changes within 30 days from their occurrence, in writing, to the following address: PETROL, Otok, Oreškovićeva 6/h, 10 010 Zagreb (the City of Zagreb), through the PETROL website or via the mobile application.

Petrol will take into account any change in the personal data of the user delivered by regular mail within 15 days from the date from the receipt of the written notice, or immediately in case of change of personal data through the PETROL’s website or the application.

Article 11

(User’s obligations)
 

The user shall be responsible for all activities carried out using their account. In case of unauthorised use of the data or reasonable doubt as to the unauthorised access to data, the user shall be obliged to notify PETROL thereof without delay, as defined in Article 4 of these general rules. PETROL shall not be liable for any damage suffered by the user due to misuse or unauthorised use of the user account or password by a third party with which they are registered, i.e. logged into the mobile application. The User undertakes to use the mobile application in accordance with these general rules and conditions declared to supplement these conditions, to ensure the secrecy and security of passwords and to follow the rules and notices published on the website www.petrol.hr.

The mobile application user agrees not to use the application for an illegal purpose or purpose contrary to these general rules. It shall not be permitted to use the mobile application in any way that could damage, disable, overburden or harm the mobile application or PETROL, as well as third parties and their assets.

In accordance with this obligation, the user specifically undertakes to follow all notes on the security of mobile application use at points of sale forwarded by PETROL.

When forwarding feedback and suggestions related to the mobile application NA POTI, the user warrants to PETROL that they are the holder of the relevant rights or licenses on the basis of which they properly dispose of the forwarded material and/or other information.

In case of the unauthorised use of a username or password, the user is obliged to notify PETROL thereof via the e-mail address klub.hrvatska@petrol.hr. PETROL has the right, in the event of unauthorised use and/or other misuses while accessing or using the application by users or other persons and/or in the case of doubts concerning the misuse of password, to take any measures and other activities it deems necessary, at its own discretion, for the protection of its own rights and interests and/or for the protection of the rights and interests of customers and/or users and/or for the protection of the rights and interests of other persons (e.g. denying access to the application…).

Article 12

(Intellectual property rights)

All data, images and other information covered by the mobile application are the subject of copyrights and related rights and industrial property rights of PETROL d.d., Ljubljana, Slovenia, as defined by the applicable law governing the protection of copyrights and related industrial property rights.

By transferring, i.e. registering into a mobile application, the user acquires a non-transferable and non-exclusive right to use the application solely on their smartphone. The right of use referred to in this paragraph shall apply exclusively for non-commercial purposes. PETROL does not, thereby, transfer any other material copyrights or industrial property rights to the user, nor does it grant them the right to use trademarks, logos, entire graphic representation whose owner or holder is PETROL. For example, a user may not make copies of the mobile application, place the application on a server or another platform, rent mobile applications or assign sub-licenses for their use, process or otherwise affect the operation of the mobile application.
 

Article 13

(Complaint Handling and Dispute Resolution)
 

The user may lodge a complaint to the operation of the mobile application and the purchases made through the mobile application to an online address www.petrol.hr/petrol-klub or directly to the staff at the PETROL’s points of sale. In their complaint, the user must describe in detail the procedure, i.e. the error for which they lodge a complaint, and if the complaint is related to the purchases made, they must enclose a copy of the invoice with the complaint. 

PETROL and the user shall settle any possible disputes amicably. If that is not possible, the disputes will be resolved before a competent court.

IV.    FINAL PROVISIONS
Article 11

(Transitional and Final Provisions)
 

These General Rules have been published on the website https://www.petrol.si/pravni-pogoji/en on 3.3.2020 
The same is true of any possible amendments to the General Rules.   
The Issuer reserves the right to amend these General Rules at any time. The obligation to give notices of a change shall be considered fulfilled by the appropriate publication of the General Rules on the website https://www.petrol.si/pravni-pogoji/en. An amendment to the General Rules shall enter into force on the day of their publication on the website. 

These General Rules shall enter into force on the day of their publication on the website https://www.petrol.si/pravni-pogoji/en and the Petrol’s intranet portal.
In the event that the user does not accept the new, amended or supplemented general conditions, the use of the mobile application will be disabled, i.e. restricted. 


In Zagreb, 3rd February 2020 
 

General Terms of Use for the Petrol Club Loyalty Card

I.    General provisions
Article 1
(Content of these General Terms)

These General Terms of Use for the Petrol Club Loyalty Card (hereinafter: the "General Terms"), which form an integral part of the completed Application Form, govern and define: fundamental concepts, procedure for obtaining the Card, use of the Card, loss, theft, or misuse of the Card, permanent or temporary limitation of the right to use the Card, complaints, protection of personal data, changes to data, and the validity and termination of these General Terms.

Article 2
(Fundamental concepts)

The individual terms used in these General Terms have the following meanings:

The Issuer is PETROL d.d., Ljubljana, with registered offices at Dunajska cesta 50, 1000 Ljubljana, registration number: 5025796000, tax ID number: SI80267432 (hereinafter also: "Petrol").

The Card is the Petrol Club Loyalty Card and a Partner Petrol Club Loyalty Card. The Card is an instrument by which the Cardholder can obtain additional benefits provided by these General Terms, when purchasing the goods or services provided by the Issuer. The Card is the property of the Issuer.

The Petrol Club Loyalty Card is also one of the identifiers for registering in the My Petrol or On the Way mobile applications. The Terms of Use and Functionality of the applications are defined in the General Terms of Use for the ON THE WAY Mobile Application with the PETROL Club Loyalty Card and the General Terms of Use for the Portal and the MY PETROL Mobile Application, and are supplemented by these General Terms.

Benefits that the Cardholder can obtain, are Golden Points, Golden Vouchers, a certain amount of credit, discounts, additional benefits, etc.

The Golden Voucher is a discount credit that the Issuer transfers to the Cardholder's Card as a voucher, which, in accordance with these General Terms, the Cardholder may redeem in subsequent purchases at the Issuer's service stations in the Republic of Slovenia.

The Holder of an Associated Card is the holder of a basic or additional Card, which is connected by the Issuer at their request, and with the consent of the holder of the basic Card, in the manner and according to the procedure specified in these General Terms.

Authorised point of sale is a legal or natural person engaged in an economic activity, which accepts card payment transactions as a form of payment.

POS terminal is an electronic reader at an authorised point of sale, intended for the electronic transfer of data between the payment point and the processing centre.

The Application Form is the form completed and signed by the Applicant, i.e. the potential Cardholder, who at the same time, consents to these Terms and membership of the Petrol Club. These General Terms form an integral part of the Application Form. The completed and signed Application Form, together with these General Terms, represents a valid agreement between the Cardholder and the Issuer. The signed Application Form is proof of the conclusion of the Petrol Club Loyalty Card Agreement.

Price List is the Issuer's list of pricing services, published on the Issuer's website.

II.    Procedure for obtaining the Card
Article 3
(Conditions and procedure for obtaining the Card)

The Card Applicant can be any natural person aged 15 years or older who fulfils other conditions specified by the Issuer.

The Card Applicant must correctly and completely fill out the Application Form. The Applicant submits the correct and complete Application Form at one of the Issuer's acceptance points (service stations, regional units, the Issuer's registered office).

By signing the Application Form, the Applicant confirms that they are acquainted with these General Terms, and that they fully agree with them.

Upon receipt of the Application Form, the identity of the Applicant shall be verified by an authorised person at the acceptance point, by looking at their identity document and at the same time, verifying the information provided on the Application Form. In so far as the information is complete and correct, the authorised person shall confirm and accept it with their signature, and then send it to the Issuer's registered office. Otherwise, and if the Applicant refuses to show their identity document, the authorised person shall reject the Application Form as incomplete.

With all the above prerequisites, the Issuer shall consider the received Application Form and decide on the issue of the Card in its sole discretion. The authorised person shall not be obliged to justify its decision.

Based on the Issuer's approval of the issuance of the Card, the Issuer issues and submits the Card to the Cardholder, either at the acceptance point itself, or sends it by post to the Cardholder's address indicated on the Application Form. The Cardholder shall be obliged to sign the Card using a ballpoint pen immediately upon receipt. An unsigned Card shall be invalid, and the Cardholder shall bear all the costs and damages that would result from an unsigned Card.

Article 4
(Conditions and Procedure for connecting the Card)

The Cardholder can, on request, i.e. by completing the Form published by the Issuer on the website: www.petrol.si, initiate the procedure for connecting Cards, for the purpose of collecting or redeeming Golden Points and/or additional discounts. In addition to the request, the following prerequisites must be fulfilled for the processing of the request by the Issuer:

  • The Cardholders must consent to the connection - there shall be no connection between Cardholders who do not give their consent;
  • The Cardholders provide the Issuer with all the relevant information required in the Form.

Upon fulfilment of all the prerequisites, and the approval by the Issuer, Golden Points are collected by one of the Cardholders listed on the form as the Carrier (hereinafter: the Carrier). Golden Points may be redeemed by any Holder of an Associated Card, in accordance with these General Terms.

It is not possible to combine Golden Vouchers obtained by Holders of Associated Cards; They may use these vouchers in accordance with Article 8 of these General Terms.

Discounts are collected by the Carrier. Discounts may be redeemed in accordance with these General Terms by the Cardholder who has obtained the discount, or by any Holder of an Associated Card with the consent of the Cardholder. The Cardholder shall notify the Issuer in due time of any withdrawal of the consent referred to in this paragraph.

Holders of Associated Cards are able to see each other's personal information:

  • Information about each purchase: amount, information about purchased items/services;
  • Information on obtained and redeemed benefits.

Each of the Holders of an Associated Card may request disassociation of the Cards, by which they are disconnected from the hitherto connected Cardholders and the Carrier. If the disassociation is requested by the Carrier, the entire associated group of Cardholders shall be disassociated. The Issuer shall recognise all collected Golden Points upon disassociation, only to the Carrier, while the disassociated Cardholders have a Golden points balance of zero on their Cards. Collected Golden Vouchers and discounts shall remain with the Cardholder, who obtained the discount or the Golden Voucher.

All other provisions of these General Terms shall apply mutatis mutandis to Holders of Associated Cards, unless otherwise specified.

III.    Use of the Card
Article 5
(Non-transferability of the Card)

The Card is non-transferrable, misuse of the Card is punishable by law.

Article 6
(Validity of the Card)

The Card is valid until the last day of the month, listed on the My Petrol online user portal (hereinafter: My Petrol); This information can also be obtained through the Petrol Call Centre on the-toll free number 080 22 66.

The Cardholder can at any time cancel these General Terms and the Application Form in writing, with a 1-month notice period, but shall reimburse the Issuer for the costs of issuing the Card, in accordance with the applicable price list. The Issuer shall remove the Cardholder from the list of Cardholders upon receipt of the written cancellation, and upon expiry of the cancellation period.

Notwithstanding the provision of the preceding paragraph, the Cardholder may withdraw from these General Terms and the Application Form in writing within 15 days from the date of signature or the approval of the Application Form by the Issuer.

Upon receipt of a new Card, the Cardholder must immediately destroy the old Card.

In the event that the Cardholder does not receive the new Card by the date of expiry of the old Card, they must immediately inform the Issuer thereof.

Article 7
(Golden Points)
Cardholders are credited with Golden Points as soon as they make a purchase, obtaining one Golden Point for each Euro spent, with no subsequent entry of Golden Points.
Golden Points shall not be credited in:
-    The purchase of "Coffee to go" with coins at the coffee machine;
-    Payment of universal payment orders (UPNs) at service stations;
-    Purchase of Petrol Gift Cards;
-    Purchase of tobacco, tobacco products and related products; and
-    Purchase of other products and services in special campaigns, which shall also be exempt by publication in sales catalogues, leaflets, or directly at the location of the product.
The Cardholder shall be able to redeem the Golden Points for various limited-time offers in the Petrol Club.
In accordance with this Article, Golden Points are also credited for purchases where the Cardholder has used the credit on the Petrol Gift Card upon payment (in whole or in part).
Golden Points may also be credited to Cardholders by the Issuer in various campaigns or sweepstakes.
In the event of loss of the Card, the Cardholder may submit a written request to the Issuer, accompanied by appropriate supporting documents, clearly showing the number of the lost Card and the balance of the Golden Points (such as an invoice issued in the month prior to making such written request). Upon the fulfilment of the conditions from this paragraph, the Issuer shall credit and record the Golden Points to a new Card, in so far as they have not been redeemed up to the cancellation of the Card.
Golden Points are collected within the current benefit period, which begins every year on 1 January and ends on
31 December of the current year. Golden Points collected during that period may be redeemed by the Cardholder no later than 31 January of the following calendar year (hereinafter referred to as the Expiry of the Period). Collected and not redeemed Golden Points are not transferable to the next benefit period, and are deleted at the end of the benefit period.

Article 8
(Golden Voucher)

By purchasing items specified and labelled by the Issuer, Cardholders may receive a Golden Voucher, i.e. credit in the form of a certain value discount, expressed in euros (EUR), credited by the Issuer to the Cardholder and recorded on the Cardholder's Card. Golden Vouchers can be collected every year from 1 January to including 31 December. Golden Vouchers may be redeemed by Cardholders in any subsequent purchase, which must be made at the Issuer's service station in the Republic of Slovenia, by the end of the period. Golden Vouchers collected this way are automatically credited to the Card, and no cash payment of the collected Golden Vouchers is possible.

In accordance with this Article, Golden Vouchers are also credited for purchases where the Cardholder has used the credit on the Petrol Gift Card upon payment (in whole or in part).

Unredeemed Golden Vouchers acquired in the period from 1 January to 31 December are deleted from the Cardholder's Card, and therefore can no longer be redeemed from the Issuer (this also applies to the transfer of Golden Vouchers defined in this Article).

In the event of loss of the Card, the Cardholder must submit a written request to the Issuer, accompanied by appropriate supporting documents, clearly showing the number of the lost Card and the balance of the Golden Vouchers (such as an invoice issued in the month prior to making such written request). Upon the fulfilment of the conditions from this paragraph, the Issuer shall credit and record the Golden Vouchers to a new Card (Petrol Club Loyalty Card or Petrol Club Loyalty Payment Card), in so far as they have not been redeemed up to the cancellation of the Card.

Golden Vouchers can be redeemed together with the collected Golden Points to purchase certain goods or services previously specified by the Issuer in the catalogue, or in the purchase of any other goods at a service station in the Republic of Slovenia.

If the Cardholder wishes to return the goods for which they have received Golden Vouchers due to material defects, in the event that they request a refund of the purchase price instead of eliminating the defect in the goods or refund of the purchase price in proportion to the defect or replacing the goods with new flawless goods, the purchase price shall be refunded to the Cardholder and the Golden Vouchers obtained with the purchase shall be deleted.

To the Cardholder who redeems a Golden Voucher in the purchase of a product, which they later return due to material defects, the corresponding Golden Voucher is refunded in addition to the refund of the paid purchase price. This paragraph shall apply mutatis mutandis to the partial refund of the purchase price in proportion to the material defect (e.g. 20% of the redeemed Golden Voucher shall be refunded upon the refund of 20% of the purchase price).

It is not possible to combine Golden Vouchers, for example, by joint collection, as provided for Golden Points in Article 4 of these General Terms.

It is not possible to offset the obligations of the Cardholder towards the Issuer with the Golden Vouchers collected.

This Article shall apply mutatis mutandis to all other credits expressed in euro (EUR) credited by the Issuer to the Cardholder.

Article     8.a
(Additional Benefits)

The Issuer shall allow the Cardholder to collect and redeem Additional Benefits from the applicable sales campaigns by the Issuer (hereinafter: Additional Benefits). The provisions of Article 7 shall apply mutatis mutandis to redeeming Additional Benefits.

Article 9
(My Petrol Portal)

The Issuer shall provide all Cardholders with access to the My Petrol web portal. After successfully registering into My Petrol, which Cardholders can complete on the www.petrol.siwebsite, Cardholders will be able to access information about their business with the Issuer (e.g. review of issued invoices, the balance of Golden Points and Golden Vouchers…).

Article 10
(Card handling)

The Cardholder is responsible for the safe storage and proper use of the Card so as to prevent misuse, loss, or theft of the Card, to the fullest extent possible. In particular, the Cardholder must ensure the following:

  • The Card may not be folded, exposed to excessive heat, or otherwise (physically) damaged;
  • The Cardholder must keep the Card in such a way and place as to prevent as much as possible any loss, theft, or other unjustified alienation and misuse of the Card, and the consequent occurrence of any material damage (e.g. always keep the Card in and under control);
  • The Card may not be lent or made available for use to third parties by the Cardholder;
  • The Cardholder must not let the Card out of their sight during each use.

The Cardholder shall also be obliged to follow other instructions, warnings, or tips issued by the Issuer, either published or reported directly to the Cardholder.

Failure to comply with the Card's due diligence requirements set out in these General Terms in this Chapter, shall be considered a violation of these Terms and gross negligence in meeting the Card's due diligence and Card security features.

IV.    Loss, theft, or misuse of the Card
Article 11
(Obligation of the Cardholder)

If the Cardholder:

  • loses the Card,
  • suspects that the Card has been stolen,
  • suspects that the Card has been misused by third parties, but the Card has not been lost or stolen (cases of card forgery or misuse of card information),

they must inform the Issuer thereof as soon as they learn or should have learned of the event referred to in the previous paragraph, but no later 24 hours after the event.

The Cardholder shall inform the Issuer of the loss, theft, or any other misuse by telephone (number: 080 22 66).

Article 12
(Obligation of the Issuer)

Immediately upon receipt of the Cardholder's notification or report, in which they must provide the Card number to the Issuer, the Issuer shall cancel or block the Card and notify the points of sale.

The Cardholder must not use the blocked Card and must destroy it immediately.

On the basis of a written request of the Cardholder and an attached invoice issued in the last month prior to the submission of such written request, the Issuer shall issue a new Card to the Cardholder.

Article 13
(Finding the Card after filing the report)

In the event that the Cardholder finds the Card after having already filed the report under Article 11 of these General Terms, they must no longer use the Card and must destroy the Card immediately.

Article 14
(Repeated loss or theft, costs)

In the event of repeated loss or theft of the Card, the Issuer shall re-issue the Card according to the valid price list of the Issuer, published on the www.petrol.siwebsite, or the Issuer shall refuse such an issue.

Article 15
(Coverage of damages)

In the event that the use of the Card has not been authorised by the Cardholder (loss, theft, or misuse), the Cardholder shall bear any damages incurred up to the moment when they have submitted the report under Article 11 of these General Terms to the Issuer and provided the Issuer with all the necessary information for blocking the Card.

Damages caused to the Cardholder as a result of a stolen, lost, or misused Card, shall be borne by the Issuer from the moment of the Issuer's receipt of the report.

If the Card is used as a result of the Cardholder's fraud, willful misconduct, or gross negligence, the full damages shall be borne by the Cardholder.

V.    Permanent or temporary limitation of the right to use the Card
Article 16
(Reasons)

The Issuer reserves the right to temporarily or permanently limit or revoke the right to use the Card in the following cases:

  • When the Cardholder violates applicable law and/or the provisions of these General Terms, or attempts to do so, or allows for the infringement of a third party;
  • Objectively justified reasons related to Card security;
  • Suspected non-authorised or fraudulent use of the Card;

The Issuer reserves the right to exercise control over the ordinary course of business of the Cardholder, and to monitor suspicious transactions in order to prevent the risk of Card misuse.

Article 17
(Card withdrawal at point of sale)

The Card may also be withdrawn by staff at an authorised point of sale in the event of suspected misuse or prior listing in the list of cancelled/invalid cards, or under the instructions of the Issuer.

VI.    Complaints
Article 18
(Complaint handling)

All complaints regarding material defects in the delivered goods and/or services provided shall be claimed by the Cardholder at an authorised point of sale. The responsible person and the competent department of the Issuer shall cooperate in resolving the complaint.

Complaints related to a particular transaction, as well as any other disputes regarding the issue and use of the Card, shall be resolved by the competent department of the Issuer.

In resolving all complaints, the Issuer shall comply with the applicable regulations governing consumer protection.

VII.    Protection of personal data
Article 19
(Processing of personal data)

Petrol processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: the General Data Protection Regulation) and national rules on personal data protection.

Types of personal data, the basis and purpose of the processing

To obtain the Petrol Club Loyalty Card, the Cardholder must provide Petrol with their personal information: first and last names, residence address, mobile number, e-mail address, date of birth, and tax number.

Petrol shall process the above information for the purpose of:

  • Contacting the Cardholder for the smooth use of the goods or services subject to these General Terms;
  • The provision of goods or services subject to these General Terms, and the conclusion of an agreement with the Cardholder;
  • Cardholder's registration,
  • The execution and review of payment transactions, any inconsistencies in the execution of payments, and related abuse and other breaches of these General Terms.

In addition to the mandatory information, the Cardholder may also provide Petrol with information that is not obligatory for the conclusion and exercise of the rights or obligations under the Loyalty Card, and which the Cardholder voluntarily provides to Petrol:

  • Information relating to the Cardholder: gender, landline telephone number, mailing address;
  • Cardholder's habits, such as: type of fuel used by the vehicle, average annual mileage, regular service, type of energy used by the Cardholder for heating their home, type of real estate they reside in;

Petrol will process the said data for other purposes, provided that the Cardholder has given written consent for such other data processing purposes:

  • Profiling Cardholders to prepare personalised offers of their goods and services through the use of email, SMS, MMS, telephone, or traditional post;
  • For direct marketing regarding product and service offerings, sales, benefits, and other changes or novelties;
  • Conducting market research on the quality of products and services, and the need for additional products or services.

Based on presenting the Petrol Club Loyalty Card for individual purchases, Petrol also processes information about purchased products or services provided, payment, redeeming benefits, time and place of purchase, payment methods, credit points, points collected, and other benefits obtained. In the event that the individual does not give the appropriate consent for such processing, Petrol processes this data anonymously or under pseudonymisation, for the purpose of analysing and examining shopping habits, in order to optimise the offer and costs, and to increase customer satisfaction.

Data changes

In the event that the personal data referred to in the second paragraph of Article 19 changes, the Cardholder must notify Petrol of the change within 30 days, in writing to the following address: Petrol d.d., Ljubljana, Dunajska c. 50, Ljubljana, through registration in the My Petrol portal, in the My Petrol application, or through an application form obtained on the website and at points of sale. In the event that the Cardholder does not change or report the changed information, the Issuer may revoke or withdraw the Card.

Petrol shall take into account the change in the information provided by ordinary post within 15 days from the date of the written notification, and in the case of change of information through the website or through the application, immediately. Changing the Cardholder and transferring any credit to another person is only allowed with the consent of the Cardholder and the person to whom the transaction in question is transferred.

If the Issuer is required to issue a new Card due to the changed information of the Cardholder, the Cardholder must destroy the old Card in accordance with these General Terms.

In the event of issuing a new Card, the Issuer may charge the associated costs to the Cardholder at the applicable price list of the Issuer, published on the www.petrol.si website.


Rights of the Cardholder

The Cardholder may, at any time, request confirmation that Petrol processes their personal data and the disclosure of such personal data; they shall have the right to receive such personal data and the right to transmit that data to another controller. The Cardholder may request the restriction of the processing of personal data; object to the processing of personal data and automated individual decision-making, including profiling; revoke the consent given for various purposes of processing; request corrections or supplementing or deleting of personal data. They may exercise all of these rights under the conditions and to the extent set out in Articles 15 to 22 of the General Data Protection Regulation.

Notwithstanding the exercise of the rights referred to in the preceding paragraph, personal data may be processed in the context of any other consent given and, if there is another legal basis for processing in accordance with Article 6 of the General Data Protection Regulation, within that basis.

The request for enforcement of the rights referred to in the first paragraph of this item, may be fulfilled by the Cardholder by a written request sent to the address, PETROL d.d., Ljubljana, Dunajska cesta 50, 1000 Ljubljana, for the attention of the DPO.

In the event of the exercise of the Cardholder's rights regarding the objection to the processing of the data, the withdrawal of consent, the request to limit the processing or deletion of personal data, which result in the prevention of the notification to the Cardholder, Petrol shall prevent the notification within 15 days from the receipt of the objection or change of the Cardholder's settings;

However, if the notification campaign was prepared before the objection was processed or the settings changed, it is possible that the Cardholder will still receive one last notification. Petrol shall ensure the exercise of other rights within the time limits required by the applicable personal data protection legislation.

In the event that the Cardholder requests the deletion of personal data that is necessary for the provision of the contractual obligations, the Issuer shall cancel the Card after deleting the personal data.

Users of personal data

Petrol treats personal information with special care, and prevents unauthorised access. In some cases, due to individual instances of processing not performed by Petrol individually, the Cardholder's personal data may be provided to contractors - external processors who process the data in the name, on behalf, under the instructions, or under the control of Petrol (distribution partners, advertising agencies, printing companies, software owners, etc.), which are listed in more detail in the list on the website www.petrol.si/gdpr/obdelovalci-podatkov.

In addition to external processors, Petrol also provides the Cardholder's personal data to the state authorities, on the basis of their reasoned written request for the purpose of conducting a specific procedure, and in cases of the request or written authorisation of the Cardholder.

Retention period for personal data

Petrol processes personal data until the purpose of the processing is fulfilled, or within the limitation period for obligations that might arise from the processing of this personal data. In cases where the retention period for personal data is provided by law, Petrol retains that personal information in accordance with the law. However, personal data obtained through consent shall be kept until such consent is revoked.

More about the processing of personal data by Petrol can be found in the Petrol d.d. Privacy Policy, published on the website www.petrol.si/gdpr/politika-zasebnosti, or accessible at the Petrol points of sale.

By signing the Application Form, the Applicant confirms the accuracy of all the personal data stated above, and accepts these General Terms under material and criminal responsibility.

VIII.    Final provisions
Article 20
(Publication of the Terms)

The applicable General Terms are published on the following website: www.petrol.si.

The same shall apply to any amendments to the applicable General Terms resulting from an amended business policy of the Issuer, or applicable law.

Article 21
(Rights of the Cardholder upon entry into force of the amended or new General Terms)

The publisher reserves the right to change these General Terms at any time. The obligation to notify the amendment is fulfilled by proper publication of the General Terms on the website. Any amendment to the General Terms shall enter into force on the day of its publication on the website, but shall apply from the 15th day after its publication, unless otherwise provided for by applicable regulations.

Due to the amended General Terms, the Cardholder may cancel the Agreement by submitting a written cancellation within 15 days from the date of validity of the General Terms, with a notice period of 15 days, bearing all costs incurred by Petrol. In the event that these General Terms have been amended to comply with binding regulations, the Cardholder shall not be entitled to withdraw from the Agreement due to changes in the General Terms. The Cardholder agrees that, upon the effective date of the written cancellation (i.e. receipt of the written cancellation of the Cardholder and the expiry of the notice period), the Golden Points, Golden Vouchers, and any other collected and not redeemed benefit, shall be deleted.

Article 22
(Dispute resolution)

Based on these General Terms, the Issuer does not recognise out-of-court consumer dispute resolution contractors as competent to resolve a consumer dispute that could be initiated by the consumer in accordance with out-of-court consumer dispute legislation.

Possible disputes shall be settled by the Issuer and the Cardholder amicably, and if this is not possible, the competent court shall have jurisdiction to settle the dispute.

Article 23
(Entry into force)

These General Terms shall enter into force on the day of their publication on the website, and shall apply from the 15th day after their publication.

With the implementation of these General Terms, the previous General Terms of use for the Petrol Club Loyalty Card of 13 October 2013, shall cease to apply.


Published on 24 May 2018
PETROL d.d., Ljubljana