Charging instructions

Public charging stations can be found in a variety of locations, including shopping malls, parking garages, restaurants and along highways. The list of public charging stations in the Petrol network can be found on the website https://onecharge.eu or on the map of the OneCharge mobile application.

To link Petrol e-mobility cards to your user account in OneCharge, please contact our user support center at:

• Telephone number: +386 1 471 46 66.
• Email address: podpora.strankam@petrol.si.

If you are holder of the Petrol business card for e-mobility, you need to fill out an authorization form to link the card to your user account in OneCharge, which is available here.

Please fill out and sign the authorization form and send it to the email address podpora.strankam@petrol.si.

You can use Petrol e-mobility cards or bank cards for charging in the OneCharge app.

You can add your credit card to the OneCharge aplication in the final step after selecting the charging connector you want to use. The application will remember your choice of payment method, so your selected card will be available for use in future charging sessions.

Use the OneCharge web application, which does not require you to register in order to charge. This method of charging is enabled at all Petrol electric charging stations. 

Another way to charge without registration is to use the occasional charging cards, which are available at the Petrol sales locations.

The third method of charging without registration is charging using E-payment terminals available at designated locations of Petrol electric charging stations.«

Users can charge at charging stations that are included in Petrol's charging service using:

• Petrol cards (Petrol Club payment card for e-mobility or Petrol business card for e-mobility).
• OneCharge web app available on https://onecharge.eu/adhoc-charging.
• OneCharge mobile app available in the app store (App Store and Play Store)
• Occasional charging at our sales locations
• An e-payment terminal
   

1. Check the instructions for the correct charging procedure, which are displayed on the charging station itself, as these may vary from station to station.
2. Select the connector you want to charge with and insert it into your vehicle. If the instructions at the charging station differ, first perform step 3. and then insert the selected connector into your vehicle.
3. Place the Petrol Club payment card for e-mobility on the designated identification area on the charging station. Pay attention to any notifications that appear on the charging station screen.
4. Charging begins.
5. To end the charging session, place the card again on the designated identification area on the charging station and wait for the charging station to complete the session. At some charging stations, you may need to confirm the stoppage via the screen or dedicated buttons on the station.
6. Remove the cable from your vehicle.

In the case of using the OneCharge web application, the procedure is as follows:

1. Check the instructions for the correct charging procedure, which are displayed on the charging station itself, as these may vary from station to station.
2. Select the connector you want to charge with and insert it into your vehicle. If the instructions at the charging station differ, first perform steps 3.,4. and 5. and then insert the selected connector into your vehicle.
3. In the app, select the desired connector by scanning the QR code next to the connector, by entering the connector code, or selecting the connector from the map.
4. Click on the "Start charging" button and check the box "I agree to Terms & Conditions" and click on the "Continue" button.
5. Add your bank card with which you want to pay and click on the "Confirm and pay" button. 
6. Upon successful entry of the bank card, a pre-authorization for charging funds will be processed.
7. Charging starts.
8. When you want to  end the charging session, open an active session in the application and click: "Stop".
9. Wait for the  charging station to complete the session and then remove the cable from the vehicle.«

1. Log in to the application (if you don't have a user account, you need to register – it takes you 1 minute).
2. Check the instructions for the correct charging procedure, which are displayed on the charging station itself, as these may vary from station to station.
3. Select the connector you want to charge with and insert it into your vehicle. If the instructions at the charging station differ, first perform steps 4., 5. and 6. and then insert the selected connector into your vehicle.
4. In the application, select the desired connector by scanning the QR code next to the connector, entering the connector code, or selecting the connector from the map.
5. Click on the "Select" button.
6. In the application, a window will open where you can add your bank card for payment (if the Petrol card for e-mobility is added as a payment method in the application, step 6. is skipped).
7. Upon successful entry of the bank card, a pre-authorization for charging funds will be processed.
8. Charging starts.
9. When you want to end the charging session, open active session in the application and click: "Stop".
10. Wait for the charging station to complete the session, and then remove the cable from your vehicle.

1. Park your vehicle at the charging spot next to the charging station.
2. Go to the cashier at the sales location.
3. Purchase a specific amount of electricity.
4. Our sales staff will activate the charging for you.
5. Upon completion of charging, remove the cable from your vehicle.
   
    

1. Plug the charging cable into your vehicle and note the charging station and connector designation (e.g., 3B).
2. On the e-payment terminal screen, select your preferred language and then choose "Start Charging."
3. Select the charging station number (1, 2, 3, ...) and the letter above the connector (A, B, C, ...) you want to use.
4. Choose whether to charge based on the amount (€20, €30, €40 ...) or energy (10 kWh, 20 kWh, 30 kWh ...) and select the desired value.
5. Tap your payment card on the designated spot and wait for the charging to begin.

1. On the e-payment terminal screen, select "End Charging."
2. Select the charging station number and the letter of the connector you were using (e.g., 3B).
3. Tap the same payment card used to start the charging on the designated spot and wait for the process to complete.
4. Disconnect the charging cable from your vehicle.

1. On the e-payment terminal, select "View Receipt."
2. Scan the QR code displayed on the screen with your mobile device.
3. On the website linked via the QR code, enter:
   - The last four digits of your payment card.
   - The date of the charging session.
4. All receipts for the entered card and date will be displayed.

► CUSTOMER SUPPORT

• For assistance, contact our 24/7 customer support: +386 1 471 46 66.

Scanning the QR code next to the connectors at the charging station is possible in the mobile or web OneCharge application. The button to start scanning ("Scan") is located at the bottom edge of the home screen. When you press the button, the device's camera opens, and you aim it at the QR code next to the connector you want to use for charging.

Charging prices vary depending on the rated power of the charging connector you are using and are calculated based on the transferred electrical energy. After a defined time interval, additional secondary tariff is applied for excess minutes, to encourage users to move their fully charged vehicles and free up space for another electric vehicle. Secondary tariff will only apply after:

• AC public chargers with power up to 22kW – after 180 minutes.
• DC public chargers with power from 22 kW to 50 kW – after 60 minutes.
• UFC public chargers with power from 50kW and onward – after 40minutes.

You can use Petrol's e-charging stations in two ways: 

• As a registered user. Available in the OneCharge mobile application and with the use of a physical or business Petrol card for e-mobility. This option is intended for regular users of our charging stations, as it allows you to enjoy all the benefits of our service. You will be able to charge your car more affordably and also monitor your transactions, usage history, and optimize charging - in the application, you can find only the connectors compatible with your vehicle.
• As an anonymous user. Available through the OneCharge web application, by purchasing occasional charging card at the Petrol sales location, or with the use of an E-payment terminal available at designated locations of Petrol electric charging stations.« This option is intended for those who charge their electric vehicle with us only occasionally and wish to remain anonymous during use.

Please check the current price lists  for more details.

Call us on our customer support number +386 1 471 46 66, or write to our email address podpora.strankam@petrol.si and we will provide you with the membership application form for acquisition.

When using a bank card as the payment method for charging, we reserve funds to ensure that the user has sufficient funds for charging. The funds are reserved by the bank that issued the card. Immediately after the charging session is completed, the difference between the charging session costs and the pre-authorized funds is released by us, and it is the responsibility of the bank to return them to your account. In most cases, the pre-authorization by the bank is released within ten minutes after the charging is completed. However, in some cases, the release of funds may take longer, depending on the bank's terms and conditions.

The maximum power that the charging station can deliver is always defined on the charging station. However, to a large extent this depends on the maximum charging power (capability) of the car and on the actual state of charge of the battery in the vehicle. Generally speaking, the fuller the battery, the slower the charging will be. The temperature of the battery also plays a significant role in the charging power - if it is not at optimal levels, the car will regulate the charging power. If you car is offering that, you can pre-condition battery at least 10 minutes before arrival to charge point to maximise charging power at location.

• In the OneCharge mobile application, under the "Past Sessions → Invoices" section.
• In your email inbox, using the email address you used for registration in the OneCharge mobile application.
• In the case of using the OneCharge web application in the "Download receipts" section
• If you use the Petrol club payment card for e-mobility, you will receive monthly invoices detailing all charging sessions.«

Stuck cables are a common problem for electric vehicle users because vehicle manufacturers use various charging cable locking techniques as a theft deterrent. Always make sure that you:

1. Unlock the vehicle (repeat the procedure at least once; unlock, lock, unlock).
2. End the currently running charging session.
3. Disconnect the cable from the vehicle.

If the cable is still locked after completing the above steps, please contact our customer support for assistance at:

• Telephone number: +386 1 471 46 66.
• Email address: podpora.strankam@petrol.si.

Activating the emergency button is a solution for interrupting charging in emergency situations. It cuts off power supply to the entire charging station immediately, ensuring that in the event of an accident during charging, the electricity supply is promptly cut off. Pressing the button in non-emergency situations is PROHIBITED. Emergencies include any situations that seriously endanger lives and cause significant material damage.

To restore the emergency button, follow the instructions provided at the charging station, or contact our customer support number +386 1 471 46 66.

In the OneCharge mobile application, you can find all partner charging stations with whom we have established cooperation. With registration in the OneCharge application, after selecting the charging station, you can add your bank card and start charging. You can also charge using the RFID card.

The price lists of charging partners is available here.

Most eMobility charging service providers have their own app or a published list of charging stations where you can charge your vehicle with the provider's card. If there is a partnership established with Petrol, you will see Petrol's charging stations in the application where you can charge your vehicle. Otherwise, you can check by recognizing the card at the charging station or contact your eMobility service provider. If you don't have this option in the given situation, we suggest temporary registration in the OneCharge application and using a bank card.

Although most electric vehicles can use standard charging connectors, there are differences in charging standards. The most common standards are CCS (Combined Charging System), CHAdeMO and Type 2. It is crucial to check the charging compatibility of your specific electric vehicle model and ensure that the charging station you plan to use supports the same standard. Many newer electric vehicle models are designed to be compatible with multiple charging standards, providing users more flexibility.

You can log in to the OneCharge application using an existing or new Moj Petrol user account that users of Petrol's mobile applications, such as Petrol GO or Moj Petrol, already have. During the registration or login process, you link your existing or new Moj Petrol user account with an existing or new OneCharge user account. Later on, you can log in to all Petrol's applications with a single Moj Petrol user account.

Business users or users who use multiple e-vehicles may find themselves in a situation where they want to pay for charging with different payment methods or payers on their mobile phone. For example, in the morning, they might want to pay with a Petrol business card for their company EV, and in the evening, they might want to pay with a Petrol Club card for their private EV. The OneCharge application allows you to do this with the 'Switch profile' feature. In the OneCharge application, you can quickly and easily switch between different user accounts that have different payment methods or payers.

• Petrol business card ⇔ Petrol Club card
• Petrol Club card ⇔ Bank card
• Payer company ⇔ Payer individual"

Log in to the OneCharge application. Log out and log in with another username. The application remembers both logins and now offers you the option of quick switching between user accounts. Open the menu (≡), select the first option (the name of the current user account), select "Switch profile," and choose the available user profile. The application will switch to the selected user account. You can switch back to the first user account in the same way.